ORBI and Frontier FIOS (Quantum G1100 Router) Internet Drops

[Hermosaman]

I have the Orbi RBR50 (Router + 2 satellites) with v1.10.1.2 connected in AP mode to my Frontier FIOS Quantum G1100 Router, with the FIOS Wifi disabled.  My internet, wifi AND the FIOS router ethernet, drops for approximately 6 seconds every 15 minutes, to the second.  I am running Net Uptime Monitor that tracks drops greater than 5 seconds.  This affects the devices connected directly to the FIOS Router via ethernet LAN.  This is not really noticeable with regular internet activity, but is definitely a problem with PS4 online gaming and my Ooma VOIP phone connected directly to the FIOS router.  Otherwise, the internet signal and connectivity are great.

If I disconnect Orbi from the FIOS Router, the internet failures cease to happen. 

I have confirmed that BEAMFORMING and MU-MIMO are disabled.

Any ideas before returning the Orbi to Costco?

Thanks!

[DarrenM]

Hello Hermosanman

Have you tried another Ethernet cord? have you tried another port on the router to connect orbi to?

DarrenM

[Hermosaman]

Hi Darren - Yes, I have tried a different ethernet cord and different ports.  What I find interesting is that the entire internet connection from the FIOS router is dropped every 15 minutes, almost to the second, only when the Orbi is plugged in.

I can provide the Net Uptime Monitor log if that helps.

Thanks!

[DarrenM]

I am not familiar with FIOS routers but is there a address reservation of allow list in the router that you can add the Ip address of orbi to?

DarrenM

[Hermosaman]

Can you help me understand where I can look for the address setting?

[DarrenM]

I found a guide online how to do it.

http://itstillworks.com/set-up-static-ip-addresses-verizon-fios-routers-13474.html

DarrenM

[Hermosaman]

Thanks... I have tried it and will let you know if this addresses it... Appreciate your assistance so far!

[Hermosaman]

Well, that did not work...  😞  It is still dropping... 

[Hermosaman]

I have returned the previous Orbi system to Costco and purchased a new one.  The new set has firmware v1.4.0.18 and works without any problems.  As long as I do not update the firmware, I think that it works well.

Based on my assessment, this leads me to believe that there is a serious error with the latest firmware version.