I have figured out that what I did wrong was change Orbi settings from router to access point when I should not have (I need a seriously large Computers for Dummies book!). After I did that, I no longer had internet access (even with an ethernet cable installed from the Orbi to the computer- can't figure that out.) Long story short, I reset the Orbi to factory settings and reinstalled it, BUUUUT now I still have no wifi except to my desktop and iPhone. By all appearances, the Orbi is working (no lights on) and iPad indicates that it is connected to the Orbi, but I don't actually have a connection on my iPad. My laptop, my kids' computers and their iPad cannot connect. I'm really frustrated. Somewhere along the way, I changed the authentication questions and answers, but now, when I try to log in on orbilogin.com or orbilogin.net, I get a login window for Microsoft Edge and I have tried all of the UID/PW combinations that I can think of, but can't get logged on to make sure the router is now set to router and not still on access point. After a few attempts, I get the authentication questions that I had changed and I put in the correct answers, but it gets me no-where. So frustrated. I'm thinking I'll look into a different brand.
