//
× We have been made aware of an issue with Remote Management functionality not working when using the Orbi or Nighthawk app. This issue should now be resolved. Please create new discussion in the Apps and Services forum if you are still experiencing issues.
× We have been made aware of an issue with Remote Management functionality not working when using the Orbi or Nighthawk app. This issue should now be resolved. Please create new discussion in the Apps and Services forum if you are still experiencing issues
× We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
× NETGEAR Holiday Deal Guides for: Home Networking, Business Networking & Gaming!

This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.

NETGEAR ® COMMUNITY
  • Downloads
  • MyNETGEAR
  • Community
  • Support
  • Netgear
  • United States
    • 中国 (汉语)
    • Deutschland (Deutsch)
    • España (Español)
    • France (Français)
    • Italia (Italiano)
    • 日本 (日本語)
    • Netherlands (Dutch)
    • Sweden (Svenska)
    • United States (English)
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • English
  • /
  • NETGEAR Forum
  • /
  • Home Networking
  • /
  • Orbi WiFi System
  • /
  • Orbi
  • /
  • ORbi not connecting to new modem
Log In
Join Now
  • Community Home
  • Community Browser:
  • NETGEAR Website
  • Support
  • Downloads
  • MyNETGEAR
Log In
  • English
  • /
  • NETGEAR Forum
  • /
  • Home Networking
  • /
  • Orbi WiFi System
  • /
  • Orbi
  • /
  • ORbi not connecting to new modem
  • Join Now
  • |
  • Log In
  • |
  • Help

Start a New Discussion

Discussion stats
  • 1 reply
  • ‎2018-07-03 02:51 PM
  • 469 views
  • 1 kudo
  • 2 in conversation
    • AC641
    • Jmaynard87
Announcements

NETGEAR Holiday Deal Guides for: Home Networking, Business Networking & Gaming!

WiFi 6 Frequently Asked Questions

Check Out What's New With NETGEAR Armor!

Recap of National Cyber Security Awareness Month - #BeCyberSmart

Are You Safe From Online Threats? - Live Event

Cybersecurity & Tips for Protecting Your Home Network

The History & Future of WiFi - Infographic

What is WiFi 6? #NowAtNETGEAR

Do More This Summer with Orbi Voice

Top Contributors
User Count
FURRYe38
FURRYe38 Guru
44
CrimpOn
CrimpOn Master
39
VAJim
VAJim Mentor
15
SW_
SW_ Prodigy
9
michaelkenward
Guru michaelkenward Guru
8
See All
Orbi Mesh WiFi

Welcome to the Orbi Community


Smarten Up Your WiFi Click to Buy Orbi
Reply
Topic Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Printer Friendly Page
  • All forum topics
  • Previous Topic
  • Next Topic
Jmaynard87
Jmaynard87 Follower
Follower
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2018-07-03 02:51 PM
‎2018-07-03 02:51 PM

ORbi not connecting to new modem

Just switched my internet provider. They provided the new modem. I tried to connect and won’t seem to work. Worked just fine for my last modem. New modem is arris
Message 1 of 2
Labels:
  • Troubleshooting
0 Kudos
Reply
AC641
AC641 Luminary
Luminary
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
‎2018-07-04 03:36 AM
‎2018-07-04 03:36 AM

Re: ORbi not connecting to new modem

You're going to need to provide a lot more information than that to allow anyone to give you meaningful advice/assistance.

 

What model of arris?

Is it just a modem or is it a router?  Unusual for ISP to provide just a modem (here in the UK anyway).

Are you using the Orbi as the router or in Access Point mode?  I assume router as you refer to the arris as a modem.  Is this the same as with your previous ISP?

Have you accessed the modem's GUI and looked at the settings?

What troubleshoting have you tried?

 

Message 2 of 2
1 Kudo
Reply
  • All forum topics
  • Previous Topic
  • Next Topic
Need More Help?
  • Contact Support
  • About Us
  • Investor Relations
  • Contact us
  • Careers
  • Sign Up
  • United States
    • 中国 (汉语)
    • Deutschland (Deutsch)
    • España (Español)
    • France (Français)
    • Italia (Italiano)
    • 日本 (日本語)
    • Netherlands (Dutch)
    • Sweden (Svenska)
    • United States (English)

© 1996-2019 NETGEAR®