One Windows 10 Computer Can't See/Connect to Orbi Network

[raslavens]

Set up Orbi wireless-6 mesh system (1 router, 2 satellites, puchased from Costco) over the weekend. Everything went smoothly -- or so I thought.

I have one Dell Windows 10 laptop which cannot see or connect to the new Orbi network. Note: The new Orbi network has the same name as the old one. All the other devices reconnected without a hitch.

The Dell laptop can see other networks in our neighborhood, but not the Orbi. Any advice on troubleshooting? I've tried the device troubleshooting, as well as looking through the Netgear discussions to no avail.

[schumaku · Accepted solution]

Update that specific computer Wi-Fi adapter driver. System integrators are lazy making current drivers available or listed on their download pages. Many Intel chip based Wi-Fi adapters with non-current drivers are known to not "see" Wi-Fi 6 access point radios. Temporary workaround can be disabling AX ... but that's really just a quick fix.

[schumaku · Accepted solution]

Update that specific computer Wi-Fi adapter driver. System integrators are lazy making current drivers available or listed on their download pages. Many Intel chip based Wi-Fi adapters with non-current drivers are known to not "see" Wi-Fi 6 access point radios. Temporary workaround can be disabling AX ... but that's really just a quick fix.

[raslavens]

Worked. Thank you!