Orbi 2200 ip address
Just received my Orbi wifi system with three satellites to cover my house. After setting it up I was unable to connect using the Orbi app and the main router had a solid Magenta light. I called tech support and spoke to a nice gentlemen in India who spend 30 minutes trying to figure out the problem finally after screensharing and looking into my modem he concluded it was an IP problem and that the only solution was to buy security software offered by NETGEAR for $200 a year or $800 for a lifetime to make the system work. He said there was a problme with the ip address between orbi and my modem. Any insight would be helpful
Re: Orbi 2200 ip address
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
My Setup (Cable 200Mb/10Mb)>C7800(Modem Mode)>RBK50
Additional NG HW: CM1100/1200, Orbi CBK40(Gateway Mode), R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111