Orbi 2200 ip address


Orbi 2200 ip address

Just received my Orbi wifi system with three satellites to cover my house.  After setting it up I was unable to connect using the Orbi app and the main router had a solid Magenta light.  I called tech support and spoke to a nice gentlemen in India who spend 30 minutes trying to figure out the problem finally after screensharing and looking into my modem he concluded it was an IP problem and that the only solution was to buy security software offered by NETGEAR for $200 a year or $800 for a lifetime to make the system work.  He said there was a problme with the ip address between orbi and my modem.  Any insight would be helpful



Model: RBK22| Orbi AC2200 Tri-band WiFi System
Message 1 of 3

Re: Orbi 2200 ip address

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.



My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK953 (Router Mode) 2.5Gb Wired Backhaul | Switches NG GS105/8, GS308v3, GS110MX and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 2 of 3
NETGEAR Moderator

Re: Orbi 2200 ip address

Hi @Gulfstream1


May I know the number you called to reach support team? 


Community Team


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