Orbi AC3000 | Help ISP

[mvpcurtis]

So I purchased this system and it finally arrived yesterday. I've been trying to connect and and set them up but it appears that when I login to my router which my internet service provider has provided for me, there's no bridge mode. I've searched the web and found that Sky doesn't like their customers to use third party devices.

I paid £300 for this system so I'm wondering if anyone is able to help me out in anyway in successfully setting the system up if it's even possible. Thank you.

Country - United Kingdom

ISP - Sky

Package - Super Fast Fibre

Devices - Sky Q hub (router/modem), Sky Q TV box and a Sky Q mini TV box.

Thank you.

[FURRYe38 · Accepted solution]

Option 3 would be the easiest for now. Once you understand more about networking and modem router configurations, then you could try the DMZ and router mode on the Orbi.

Enjoy. 

[plemans]

You can put the Orbi in AP (access point) mode. it disables the orbi router functions but leaves the wireless and ethernet ports still active to use. 

That's how I use my orbi. 

[FURRYe38]

This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

---

@mvpcurtis wrote:

So I purchased this system and it finally arrived yesterday. I've been trying to connect and and set them up but it appears that when I login to my router which my internet service provider has provided for me, there's no bridge mode. I've searched the web and found that Sky doesn't like their customers to use third party devices.

I paid £300 for this system so I'm wondering if anyone is able to help me out in anyway in successfully setting the system up if it's even possible. Thank you.

Country - United Kingdom

ISP - Sky

Package - Super Fast Fibre

Devices - Sky Q hub (router/modem), Sky Q TV box and a Sky Q mini TV box.

Thank you.

---

[mvpcurtis]

---

@FURRYe38 wrote:

This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

---

@mvpcurtis wrote:

So I purchased this system and it finally arrived yesterday. I've been trying to connect and and set them up but it appears that when I login to my router which my internet service provider has provided for me, there's no bridge mode. I've searched the web and found that Sky doesn't like their customers to use third party devices.

I paid £300 for this system so I'm wondering if anyone is able to help me out in anyway in successfully setting the system up if it's even possible. Thank you.

Country - United Kingdom

ISP - Sky

Package - Super Fast Fibre

Devices - Sky Q hub (router/modem), Sky Q TV box and a Sky Q mini TV box.

Thank you.

---

---

@FURRYe38 I'd like to attempt option 2 since there's no bridge or modem mode available within my Sky Q hub so my next question is how do I configure the DMZ?

Thank you.

[FURRYe38]

I would search your ISPs support site or do a web search on your model modem to see where you can configure the DMZ/IP Pass-thru. 

I found this:

https://superuser.com/questions/1007399/how-to-set-up-a-dmz-on-a-sky-hub

[mvpcurtis]

@FURRYe38 Thank you for your advice. I've gone with option 3 for the time being just until I familiarise myself with networking. I'm trying to get into IT you see, more specifically the cloud section but I'm on CBTNuggets and I see networking on there. Again, thank you.

What I've done is turned both the 2.4ghz and 5ghz access points off and enabled the access points option on my Orbi.

[FURRYe38 · Accepted solution]

Option 3 would be the easiest for now. Once you understand more about networking and modem router configurations, then you could try the DMZ and router mode on the Orbi.

Enjoy.