Orbi AC3000

[Bettylou2020]

I’m trying to set up and i get to where the router tries to join the Orbi WiFi address but it can’t connect and doesn’t come up on my WiFi settings?

[Mstrbig]

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@Bettylou2020 wrote:
I’m trying to set up and i get to where the router tries to join the Orbi WiFi address but it can’t connect and doesn’t come up on my WiFi settings?

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New or used system? If used factory reset before attempting to configure. 

[FURRYe38]

Are you using a wired PC and web browser to setup the RBR? 

[Bettylou2020]

New i never got it to connect

[Bettylou2020]

No, Using the app

[Mstrbig]

I know it can be frustrating.

Start again:

reboot ISP modem/router, reset Orbi router before connecting to ISP router, connect Orbi to ISP router and turn on, run the app to configure the Orbi router, following the instructions. This should get you setup, unless you are having an issue with WIFI on the device you are using for setup.

[FURRYe38]

Please try with a wired PC or laptop or wireles laptop and web browser...

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@Bettylou2020 wrote:
No, Using the app

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[Bettylou2020]

I don’t know how to set up with a laptop? I don’t think they gave that option in the set up instructions.

[Mstrbig]

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@Bettylou2020 wrote:
I don’t know how to set up with a laptop? I don’t think they gave that option in the set up instructions.

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 To install and manage your Orbi WiFi System, launch a web browser from a computer connect to your Orbi network and visit www.orbilogin.com. 

[Bettylou2020]

I added a pix of the error. I reset router and orbi multiple times. I don’t get the orbi WiFi choice in my WiFi settings

[Mstrbig]

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@Bettylou2020 wrote:
I added a pix of the error. I reset router and orbi multiple times. I don’t get the orbi WiFi choice in my WiFi settings

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Usually unable to join means wrong username and password. Default username is admin and the password is password

[FURRYe38]

the PW for the default wifi will be printed on a sticker that comes on a removable slip ring on the RBR and should be printed on the sticker on the bottom of the RBR. This differs from the admin log in for the RBR web page. 

Be sure your entering in the correct PW for the default SSID name. Otherwise use a PC, Laptop and web browser to access the RBRs web page. 

[Bettylou2020]

The WiFi isn’t coming up at all to enter a password. What is the RBR webpage?

[Bettylou2020]

I posted a pix of Couldn’t connect to ORBI41

[FURRYe38]

orbilogin.net or 192.168.1.1 in a web page. 

[Bettylou2020]

No i was using the App. Even the Verizon tech could get the Orbi to connect to the router. I can’t shut off the Verizon WiFi or go directly through the modem in our basement the tech tried that also.

[FURRYe38]

Is this a Verizon Orbi that you got from Verizon? if so, you'll need to keep in conect with verizon about this. They are responsible for support on there verizon FW developed Orbi. 

[Bettylou2020]

No we got from Costco the Verizon tech was just offering to help.