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Orbi App Keeps Crashing & Parental Controls Disappeared

beuser
Tutor

Orbi App Keeps Crashing & Parental Controls Disappeared

The Orbi app on my iPhone keeps locking up and crashing and then fails to login a couple of times, then starts working again.  Also, the parental controls tile disappeared for a while, then came back.  I uninstalled the app and reinstalled, same problem.  I rebooted the router and satellites, same problem.  Also, when I login to the Orbi web interface, it's really slow and the 'Attached Devices' page just hangs forever or gives a 404 error.  This just started happening a couple of hours ago.  It's all be working great for months.

 

Is Netgear having problems with their authentication servers or something?  What's going on?

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
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FURRYe38
Guru

Re: Orbi App Keeps Crashing & Parental Controls Disappeared

Netgear has set up a community forum specifically for the Orbi App product. Most of the people who watch that forum are more likely to have experience with Orbi App and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app

 

Also post here in the SPC forum for parental controls:

https://www.netgear.com/home/services/smart-parental-controls/
https://community.netgear.com/t5/NETGEAR-Smart-Home-Parental/bd-p/en-home-smart-parental-controls
https://kb.netgear.com/000062109/How-do-I-set-up-and-install-NETGEAR-Smart-Parental-Controls


Good Luck.

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RBK752(v.5) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 2 of 4
Wendy03
Aspirant

Re: Orbi App Keeps Crashing & Parental Controls Disappeared

I keep getting a message saying parental controls failed and an error message and it doesn’t let me use any of the parental controls.
Message 3 of 4
FURRYe38
Guru

Re: Orbi App Keeps Crashing & Parental Controls Disappeared

Netgear has set up a community forum specifically for the Orbi App product. Most of the people who watch that forum are more likely to have experience with Orbi App and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Good Luck.


@Wendy03 wrote:
I keep getting a message saying parental controls failed and an error message and it doesn’t let me use any of the parental controls.

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RBK752(v.5) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

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