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Orcasite
Aspirant

Orbi App on IOS quits

Just today the Orbi App quit working on both of my IPads.  It opens to the flashscreen, finds my Orbi and Satellite and then quickly quits.  I just downloaded the app for Android, and it works fine - so something has changed on the IOS.  Anyone have any idea what will fix this?

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 1 of 4
FURRYe38
Guru

Re: Orbi App on IOS quits

Try removing the app, reboot the iOS device. Re-install the app. Does the NG Genie app work? 

 

If this still happens, I would contact NG support and ask about it.


@Orcasitewrote:

Just today the Orbi App quit working on both of my IPads.  It opens to the flashscreen, finds my Orbi and Satellite and then quickly quits.  I just downloaded the app for Android, and it works fine - so something has changed on the IOS.  Anyone have any idea what will fix this?


 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.17.12
RBK50 v2.7.2.104(WW) Circle Enabled
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 2 of 4
Orcasite
Aspirant

Re: Orbi App on IOS quits

Thanks for the advice!  I decided to follow it, but checked to see if the Apps were quiting on both my IPads before doing so - and discovered that they both worked fine all of a sudden!   I haven't the slightest idea why the Apps quit before and work now - but, it solves my problem.  Thanks again for your willingness to offer help.

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 3 of 4
FURRYe38
Guru

Re: Orbi App on IOS quits

Enjoy. Smiley Wink

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.17.12
RBK50 v2.7.2.104(WW) Circle Enabled
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
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