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Orbi Firmware update 2.5.0.38 problems
Have a 2 year old RBR50 with 2 satellites - have had no problems until recent update to 2.5.0.38. Everything is working howerever the GUI now has issues when attempting to display devices. The web ...
The reset and setup from scratch on the RBR will probably fix the issues your seeing. Try then when your ready.
RonRolfsen wrote:After several reboots still have the problems (no Main page, no devices attached). I wanted to downgrade to 2.5.0.30 but now when I go to the Advanced-Administration-Firmware Update in the web gui get the:
400 Bad Request
This server does not support the operation requested by your client.
Mobile app does not allow a firmware downgrade as far as I can tell.
Is there a way to telnet into the router and downgrade the firmware?
(have not yet tried reset - saving as last resort since things are 'working')
From where did you reset the RBR? From the RBR web page or use of the back button. Press of the back button for 15 seconds should erase and wipe out all configurations. Did the setup wizard not appear for you after the reset? This should be the first thing seen if you setup with a PC and web browser.
RonRolfsen wrote:Over the weekend reset the router (but not the satellites) - rebooted and now it seems to be working. What was very odd was that the reset did not wipe out the settngs (password, static IP addresses) - so it seems as if it did not do a complete reset from scratch (not complaining but not what was expected, and yes, I did the reset correctly). In any case it has now been up for 24 hrs and recognizes all the devices and satellites and no issues with the web GUI. Thanks for the help and comments.
Reset on the router via paperclip for >10 seconds. Did not get the setup wizard. Attached via the web GUI via PC to the router and when the login did not accept the defaut admin/password - tried my existing one which then connected. (as I said it was weird - I know should not have been this way - I was not smoking or drinking :-) Rebooted the router and then things appeared to be corrected. So I don't know if there is some partial reset but when I inserted the paper clip and counted, the lights changed to the flashing yellow/amber by the reset hole. Might not have been a full 15 seconds but definately greater than 7 seconds as indicated by the manual. Bottom line it is now back to normal.
Ya 10 seconds isn't enough. 15 seems to be the sweet spot. For next time if needed.
Glad is all working now. Please mark your thread and solved so others will know.
Be sure to make a back up configuration to file for safe keeping. Saves time if a reset is needed.
Enjoy. :smileywink:
RonRolfsen wrote:Reset on the router via paperclip for >10 seconds. Did not get the setup wizard. Attached via the web GUI via PC to the router and when the login did not accept the defaut admin/password - tried my existing one which then connected. (as I said it was weird - I know should not have been this way - I was not smoking or drinking :-) Rebooted the router and then things appeared to be corrected. So I don't know if there is some partial reset but when I inserted the paper clip and counted, the lights changed to the flashing yellow/amber by the reset hole. Might not have been a full 15 seconds but definately greater than 7 seconds as indicated by the manual. Bottom line it is now back to normal.
FURRYe38 wrote:Please mark your thread and solved so others will know.
If he didnt get the setup screen and his settings were intact it sounds like he did not actually do a full factory reset. Just not sure this is actually the solution of just coincidence. For me, factory reset is a paperclip to the back for 15s+ till reset light starts blinking (And I get the factory setup GUI).
Ya, seen this before myself. So 15 seconds is the key for a full complete reset.
Thanks for letting us know what you saw.Glad it's up and running. On v38. :smileywink:
wchp wrote:
FURRYe38 wrote:Please mark your thread and solved so others will know.
If he didnt get the setup screen and his settings were intact it sounds like he did not actually do a full factory reset. Just not sure this is actually the solution of just coincidence. For me, factory reset is a paperclip to the back for 15s+ till reset light starts blinking (And I get the factory setup GUI).
Hi Orbi Community,
Please be informed that firmware v2.5.0.38 and v2.5.0.40 were pulled out from the update server.
The newly released firmware v2.3.5.34 fixes the web SSL certificate (https). If you are having issues with firmware 2.5.0.38/40, please downgrade the firmware to 2.3.5.30 or apply firmware 2.3.5.34. Please see download links:
RBR50 / RBS50 Firmware Version 2.3.5.34 - Hot Fix
https://kb.netgear.com/000061420/RBR50-RBS50-Firmware-Version-2-3-5-34-Hot-Fix
RBR50 / RBS50 Firmware Version 2.3.5.30
https://kb.netgear.com/000061080/RBR50-RBS50-Firmware-Version-2-3-5-30How do I manually upgrade firmware on my Orbi router using orbilogin.com?
https://kb.netgear.com/31573/A new firmware will be available soon in replace with the firmware v38.
Regards,
Blanca
Community TeamWhy isn't this message posted as a pinned announcement at the top of the Orbi Web page instead of a reply in a 3 page thread.
It's not rocket science.
Blanca_O wrote:Hi Orbi Community,
Please be informed that firmware v2.5.0.38 and v2.5.0.40 were pulled out from the update server.
The newly released firmware v2.3.5.34 fixes the web SSL certificate (https). If you are having issues with firmware 2.5.0.38/40, please downgrade the firmware to 2.3.5.30 or apply firmware 2.3.5.34. Please see download links:
RBR50 / RBS50 Firmware Version 2.3.5.34 - Hot Fix
https://kb.netgear.com/000061420/RBR50-RBS50-Firmware-Version-2-3-5-34-Hot-Fix
RBR50 / RBS50 Firmware Version 2.3.5.30
https://kb.netgear.com/000061080/RBR50-RBS50-Firmware-Version-2-3-5-30How do I manually upgrade firmware on my Orbi router using orbilogin.com?
https://kb.netgear.com/31573/A new firmware will be available soon in replace with the firmware v38.
Regards,
Blanca
Community Team
Blanca_O wrote:Hi Orbi Community,
Please be informed that firmware v2.5.0.38 and v2.5.0.40 were pulled out from the update server.
The newly released firmware v2.3.5.34 fixes the web SSL certificate (https). If you are having issues with firmware 2.5.0.38/40, please downgrade the firmware to 2.3.5.30 or apply firmware 2.3.5.34. Please see download links:
RBR50 / RBS50 Firmware Version 2.3.5.34 - Hot Fix
https://kb.netgear.com/000061420/RBR50-RBS50-Firmware-Version-2-3-5-34-Hot-Fix
RBR50 / RBS50 Firmware Version 2.3.5.30
https://kb.netgear.com/000061080/RBR50-RBS50-Firmware-Version-2-3-5-30How do I manually upgrade firmware on my Orbi router using orbilogin.com?
https://kb.netgear.com/31573/A new firmware will be available soon in replace with the firmware v38.
Regards,
Blanca
Community TeamYay, about time. One of the executives must have finally had some problems because giving the "Just Completely Reset Your Router" and "No one else is having this problem" finally caught up to the decision makers. What possibly took so long to make this change?
EDIT: I realized I STILL have issues with v30 - thats what I have installed after my last complaint and it's the same problem. I gave up for a few weeks hoping Netgear would get it together.Some guy on Slickdeals said the following: "I went to v2.2.1.210 and its resolved my issues with Apple Products. I've turned off auto-updates and its been working normally for a week now." Going to try this one. I hadn't updated the firmware in a while so was using one that was likely before this one.
