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Orbi Frozen

Chickenlips
Aspirant

Orbi Frozen

This morning I woke up and my Orbi has vanished! No sign of it on my wifi network. I have powerwashed, nothing. Tried resetting, unresponsive. Connecting via ethernet, no joy. It is completely unresponsive and I don't know why? Last night everything was fine. Has an update been pushed out overnight that has rendered my router and satellite useless? I can't seem to get through and the UK number either. Anyone else experience this?

Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only)
Message 1 of 6
FURRYe38
Guru

Re: Orbi Frozen

Have you power cycled the system OFF then back ON after 1 minute? 

If so, try a factory reset and set up from scratch? 

 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111
Message 2 of 6
Chickenlips
Aspirant

Re: Orbi Frozen

Hi, Yes  as mentioned in the original post I have power cycled and the reset button is unresponsive. The unit is as if it has been frozen and will not respond to anything I have tried. I have seen another post whereby someone else had the same issue and was sent a replacement. 

Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only)
Message 3 of 6
FURRYe38
Guru

Re: Orbi Frozen

Please contact your regional NG support office on the phone. 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111
Message 4 of 6
Chickenlips
Aspirant

Re: Orbi Frozen

Thank you I will try again tomorrow although my 90 day free support is up I appear to have hardware cover for another year.

Message 5 of 6
FURRYe38
Guru

Re: Orbi Frozen

Get it looked at soon. Good Luck.

 

 

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16(AP) & RBK752 v4.6.5.14
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111
Message 6 of 6
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