Orbi No internet

[Hallc234]

Woke up today to no internet!
Called Xfinity and they confirmed cable modem is getting signal and passing it thru ethernet cable to the orbi router. 3 backhaul wires from router to satelites are not working and wireless from router is not working.

[DarrenM]

Have you tried to power cycle the modem and all of your orbi units could be some type of Ip conflict happening.

DarrenM

[FURRYe38]

What Mfr and model# modem do you have? Any built in router here by chance?

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@Hallc234 wrote:

Woke up today to no internet!
Called Xfinity and they confirmed cable modem is getting signal and passing it thru ethernet cable to the orbi router. 3 backhaul wires from router to satelites are not working and wireless from router is not working.

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[Hallc234]

I had installed with router using wire connections to 2 satellites and then wireless from satellites to items. I had to disconnect the wires from router to satellites and reboot and then it worked. But when I plugged back in the wires it failed again. I am now running totally wireless but am finding I have to keep rebooting the router because it randomly just stops working.

[Jgobble]

This is what I am going through..

Almost daily reboots of the router unit. That (sometimes) doesn't fix it ... and I must reboot the SB6183 modem (via XFinity)...then reboot the router. Then it comes up.

The entire time this happens I can get to my hardwired mac mini from my wireless devices...just not the internet...by IP or by domain name.

FIX THIS!

[FURRYe38]

Try a factory reset on both router and satellite and set up from scratch.

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@Jgobble wrote:

This is what I am going through..

Almost daily reboots of the router unit. That (sometimes) doesn't fix it ... and I must reboot the SB6183 modem (via XFinity)...then reboot the router. Then it comes up.

The entire time this happens I can get to my hardwired mac mini from my wireless devices...just not the internet...by IP or by domain name.

FIX THIS!

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[Jgobble]

This would be a good idea if I had not gone through almost an hour of entering all my MACADDR->STATIC IP mappings and done port forwarding changes too...

Do you mean do a factory reset and then re-upload my saved settings? Otherwise I just can’t see doing this...every time the orbi fails.

[FURRYe38]

Just to see if from scratch fixes anything, then if so, try too apply a saved configuration from file.

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@Jgobble wrote:

This would be a good idea if I had not gone through almost an hour of entering all my MACADDR->STATIC IP mappings and done port forwarding changes too...

Do you mean do a factory reset and then re-upload my saved settings? Otherwise I just can’t see doing this...every time the orbi fails.

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