Some additional info. A few months ago, completely on its own, my Orbi completely resetted itself. I had to re-create my network. When I did this, my main desktop which is connected by ethernet cable to the main Orbi unit could not log on with my previous custom Orbi network name, but I was able to log into it with the Orbi network name and pasword that came factory-insalled from Netgear. I then re-created the WiFI network with my custom name and password.
When I look at the Network and Internet Settings on my desktop, I see that my desktop is connected to Orbi-1. I also see that the Wi-FI options include my Orbi-Custom.
After this happened, I have been unable to log into the Orbi app. Whenever I try, it tells me: "The network connection is busy, try again later. If it fails constantly, power cycle your NETGEAR router and try again." I can login through my connected desktop on orbionline.
