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Re: Orbi RB50 Remote Management Problem

Chipsky
Initiate

Orbi RB50 Remote Management Problem

I'd previously set up remote management and it was working. The firmware update (0.18) went wonky and I had to factory reset. Once I set everything back up and it was working correctly, I turned on remote management.  When I open the android app, it shows my RB50 with serial number, but says it is offline. This is not correct, it is online.

 

Orbi is working and fully functional;

Reinstalled app;

 

Any ideas how I can re-establish remote management?

 

Message 1 of 4

Accepted Solutions
DarrenM
Sr. NETGEAR Moderator

Re: Orbi RB50 Remote Management Problem

Try removing the orbi network from the phone and then connecting to the wireless again then open the app again and see if it pick up the system.

 

DarrenM

View solution in original post

Message 3 of 4

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FURRYe38
Guru

Re: Orbi RB50 Remote Management Problem

Message 2 of 4
DarrenM
Sr. NETGEAR Moderator

Re: Orbi RB50 Remote Management Problem

Try removing the orbi network from the phone and then connecting to the wireless again then open the app again and see if it pick up the system.

 

DarrenM

Message 3 of 4
Chipsky
Initiate

Re: Orbi RB50 Remote Management Problem

That worked. Thank you!

Message 4 of 4
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