Orbi RBK 50 + RBW30

[xlerate]

RBK50 (Router + Satellite) with 2 x RBW30 satellites.

I have spent more than 4 hours in 3 days on phone with support to try and resolve issues of the following:

• RBK50 router reboots randomly.
• Devices nearest to Satellites use Router at further distance.
• AP isolation issue related to Google Home devices makes them unavailable if you are connected to a different satellite than that device.
• More frequent reboots than without Satellites. My RBK50 without RBW30 with reboot at least twice a day for no reason but more with Satellites.

I am not sure what to make of this. Support goes through the playbook of 'Reboot please'. 'Re-sync please'. 'Update firmware', 'downgrade firmware'. 'Disconnect satellite', 'reconnect'. 'Hold on let me check with my team'. This can't be poor quality control can it? There seem to be numerous reports of similar issues. I have spent close to $600 on my Orbi system and all we have is outsourced consumer support and these user forums which Netgear support seems largely absent from.

Is there any solution to the rebooting issue or a way to pinpoint the cause?

[FURRYe38]

What is the Mfr and model # of the ISP modem? Built in router by chance or stand alone.

How close is the Orbi router to other electronic devices?

Have you tried disbling the following on the Orbi router:

Beamforming, MIMO and Daisy chain options.

Any other wifi neighbors near by? If now, how many and what channels are they using?

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@xleratewrote:

RBK50 (Router + Satellite) with 2 x RBW30 satellites.

I have spent more than 4 hours in 3 days on phone with support to try and resolve issues of the following:

• RBK50 router reboots randomly.
• Devices nearest to Satellites use Router at further distance.
• AP isolation issue related to Google Home devices makes them unavailable if you are connected to a different satellite than that device.
• More frequent reboots than without Satellites. My RBK50 without RBW30 with reboot at least twice a day for no reason but more with Satellites.

I am not sure what to make of this. Support goes through the playbook of 'Reboot please'. 'Re-sync please'. 'Update firmware', 'downgrade firmware'. 'Disconnect satellite', 'reconnect'. 'Hold on let me check with my team'. This can't be poor quality control can it? There seem to be numerous reports of similar issues. I have spent close to $600 on my Orbi system and all we have is outsourced consumer support and these user forums which Netgear support seems largely absent from.

Is there any solution to the rebooting issue or a way to pinpoint the cause?

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[Ulairi]

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@xlerate wrote:

RBK50 (Router + Satellite) with 2 x RBW30 satellites.

I have spent more than 4 hours in 3 days on phone with support to try and resolve issues of the following:

• RBK50 router reboots randomly.
• Devices nearest to Satellites use Router at further distance.
• AP isolation issue related to Google Home devices makes them unavailable if you are connected to a different satellite than that device.
• More frequent reboots than without Satellites. My RBK50 without RBW30 with reboot at least twice a day for no reason but more with Satellites.

I am not sure what to make of this. Support goes through the playbook of 'Reboot please'. 'Re-sync please'. 'Update firmware', 'downgrade firmware'. 'Disconnect satellite', 'reconnect'. 'Hold on let me check with my team'. This can't be poor quality control can it? There seem to be numerous reports of similar issues. I have spent close to $600 on my Orbi system and all we have is outsourced consumer support and these user forums which Netgear support seems largely absent from.

Is there any solution to the rebooting issue or a way to pinpoint the cause?

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SAfter two seperate units giving grief, I gave up with the RBW30 and got another RBS50 sat.  I have to say that it was with a measure of trepidation - even more money into the Orbi pit and I had to buy it from overseas because the RBS50 is not available in New Zealand. 

I'm happy to say that getting rid of the RBW30 was the best thing I've done in a long time.  After some initial trouble getting the RBS50 add-on satellite to sync (I had to manually load firmware via the sat's admin pages) once it connected the whole system has been rock solid and I'm getting blazing transfer speeds via WiFi backhaul.   

My conclusion is that the RBW30 is not a good match for the RBK50 kit / RBR50 router, notwithstanding claims in Netgear's literature to the contrary.