Orbi RBK13 won't complete setup

[avl435]

Hello,

My Orbi RBK13 wifi is hungup on the setup step where it's supposed to connect to wifi. I'm using a very new Xfinity modem, where I have bridge mode enabled.

Here's the exact step it's stuck at:

"Orbi Network Detected"

"Cables Connected: Check"

"Checking Internet Connection: Failed"

...

"No Internet Connection

                 ---

Try these troubleshooting tips:

- Unplug the modem's power. Then plug the modem back in and wait about one minute. (I tried this and it failed)

- If your ISP requires a different connection type, tap ADVANCED SETUP to manually configure. (We're using DHCP so this is not necessary)"

Any one have any clue what's wrong?

Thanks.

[CrimpOn]

It sounds like you are using the Orbi "app" to configure the router, correct?

Do you have a device with a screen large enough to use the Orbi web interface? (http://orbilogin.net)

My observation is that few of us who watch this "Orbi" community forum have ever used the "app" to configure a system.  There is a forum devoted entirely to the "app" where people may have more experience with this issue:

https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app 

Also, the RBK13 is a relatively new system which appears to intended for customers who are accustomed to using smartphone "apps" to do things.

(This is just a lot of words to say, "I'd dearly love to help, but I got nothin".)