Orbi RBK20W Firmware Update - Satellite connection loss

[Cloudedtree023]

Last night I noticed on the mobile app there was an update for my Orbi router. I ran the update and all seemed to go smoothly. I then noticed the satellite was no longer connected. when looking at the App details it seems as if the Ordi router and Orbi Satellite are now running different versions of firmware (Router 2.3.5.26 / Satellite 2.3.5.6)

. I cannot figure out how to update the satellite firmware. Any help would be appreciated. 

[Blanca_O · Accepted solution]

Hi @Cloudedtree023

Please manually update RBW30's firmware. Here's the link to download the latest firmware 2.3.5.26:

https://www.netgear.com/support/product/RBW30.aspx#RBW30%20Firmware%20Version%202.3.5.6

Reference link to manually update the firmware https://kb.netgear.com/31573/ 

Regards, 
Blanca 
Community Team

[fljoemon]

Hopefully this article can help you:

https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-co...

[Blanca_O · Accepted solution]

Hi @Cloudedtree023

Please manually update RBW30's firmware. Here's the link to download the latest firmware 2.3.5.26:

https://www.netgear.com/support/product/RBW30.aspx#RBW30%20Firmware%20Version%202.3.5.6

Reference link to manually update the firmware https://kb.netgear.com/31573/ 

Regards, 
Blanca 
Community Team

[Blanca_O]

Hi @Cloudedtree023

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

Regards, 
Blanca 
Community Team