Orbi RBK23 won’t connect to internet

[Nick-HK]

Hi

I've just purchased a RBK23 and can't connect the router to connect to internet.

Powered on/off Smarttone Fibre box

Then connected power and Ethernet cable to yellow box on Orbi router

Orbi lights up fine

But won't connect to internet

Need help please!

[vajim]

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@Nick-HK wrote:

Hi

I've just purchased a RBK23 and can't connect the router to connect to internet.

Powered on/off Smarttone Fibre box

Then connected power and Ethernet cable to yellow box on Orbi router

Orbi lights up fine

But won't connect to internet

Need help please!

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need more info.....modem?

[Nick-HK]

I have Smarttone home fibre broadband + Huawei modem

[vajim]

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@Nick-HK wrote:

I have Smarttone home fibre broadband + Huawei modem

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looks like that modem has built in wifi which will require special configuration.

I hope this helps:

https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT