Orbi RBK44 router not connecting to spectrum modem

[JALT]

Cannot connect to spectrum modem ...any ideas?

Also, received last year and just setting up now...is this a viable option for spectrum 400mbps service? Didn't see the model # as a pull down option

Thanks

[plemans]

the RBK44 would be great for 400mbps service. 

What modem did spectrum install? 

What firmware is on the orbi? 

Did you try it this route after getting the modem activated?

power off modem and router. disconnect coax from modem. wait a couple minutes. 

connect coax back to modem. power modem on. wait 3-4 minutes until fully booted. 

connect lan cable to wan port on router. power router on. give it several minutes to fully boot. 

attempt setup.