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Orbi RBK50 WiFi gone wonky

Cbernad
Aspirant

Orbi RBK50 WiFi gone wonky

Been working like a dream for quite awhile. Now the WiFi is all jacked up, but wired LAN works perfect. On wifi:
- I can use iMessage
- cannot access webpages or speedtest.net
- cannot access routers through Genie
- tried rebooting, complete factory reset, nothing fixes it

Any thoughts out there?
Cameron
Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 1 of 4
FURRYe38
Guru

Re: Orbi RBK50 WiFi gone wonky

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

 

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using? Try WPA2 and AES only.

 

Try disabling the following and see:
IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Disney Circle: https://community.netgear.com/t5/Orbi/WARNING-Firmware-2-2-1-210-is-junk/m-p/1667485/highlight/true#...
Be sure the BeamForming and MIMO are enabled.

Message 2 of 4
Cbernad
Aspirant

Re: Orbi RBK50 WiFi gone wonky

The FW is the most current.  But I have some new information.

 

The WiFi connectivity issues seem to be somewhat device specific.  Most of the devices are now accessing the internet, but I have one iPhone, one iPad, and a couple of Kindle Fires that are not.  Although they show that they are connected to the network, when I go into Genie those devices are not showing up.

Message 3 of 4
FURRYe38
Guru

Re: Orbi RBK50 WiFi gone wonky

Please let us know if any of the suggestions help. 

Please give feed back to the question presented so we can get a better idea of your configurations. 


@Cbernad wrote:

The FW is the most current.  But I have some new information.

 

The WiFi connectivity issues seem to be somewhat device specific.  Most of the devices are now accessing the internet, but I have one iPhone, one iPad, and a couple of Kindle Fires that are not.  Although they show that they are connected to the network, when I go into Genie those devices are not showing up.


 

Message 4 of 4
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