Orbi RBR 50 no internet connection

[kwonkor]

My orbi worked find till yesterday, and todat just it died with no reason.

I can connect the internet through the modem to pc directly, but If I plug the cable modem to orbi and to pc then no signal.

Thank god I have spare old router to use for now and still works as a router.

Do you guys think my orbi died? or Is there any way to fix it? It's been over 17 months using this orbi, so warranty is expired.

Is orbi usually dead after a year of use? it seems since warranty is only one year.

[FURRYe38]

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

Have you tried a factory reset on the Orbi router then walk thru the setup wizard? 

Can you still access the routers web page? 

Is the top LED giving any color indication? 

[kwonkor]

It's v2.2.1.210

I'm using Arris SB6183 modem with xfinity.

I have clicked reset button twice and giving me steady white color LED. If I do the troubleshoot on window, it keeps blinking white. No purple.

I have not tried to go into routers webpage. shoud I?

[kwonkor]

If i try to log in to 192.168.1.1, it keep checking the intetnet connection and ask me to re-connect

[FURRYe38]

Is the WHITE led on top blinking or pulsating? 

Yes try the routers web page at 192.168.1.1

[kwonkor]

Its steady white light. But i cannot get into router website. Pc read the cable connected, but no internet signal.

[FURRYe38]

I recommend you contact NG support. 

@Blanca_O

[Blanca_O]

Hi @kwonkor

Welcome to NETGEAR Community! 

I have sent you a message. Please check your inbox.

Regards, 
Blanca 
Community Team