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Orbi RBR 50 no internet connection

kwonkor
Aspirant

Orbi RBR 50 no internet connection

My orbi worked find till yesterday, and todat just it died with no reason.

I can connect the internet through the modem to pc directly, but If I plug the cable modem to orbi and to pc then no signal.

Thank god I have spare old router to use for now and still works as a router.

Do you guys think my orbi died? or Is there any way to fix it? It's been over 17 months using this orbi, so warranty is expired.

Is orbi usually dead after a year of use? it seems since warranty is only one year.

Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only)
Message 1 of 8
FURRYe38
Guru

Re: Orbi RBR 50 no internet connection

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

Have you tried a factory reset on the Orbi router then walk thru the setup wizard? 

Can you still access the routers web page? 

Is the top LED giving any color indication? 

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK953 (Router Mode) 2.5Gb Wired Backhaul | Switches NG GS105/8, GS308v3, GS110MX and XS505M XR1000 (Router Mode) RBK853 AP Mode  | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 2 of 8
kwonkor
Aspirant

Re: Orbi RBR 50 no internet connection

It's v2.2.1.210

I'm using Arris SB6183 modem with xfinity.

I have clicked reset button twice and giving me steady white color LED. If I do the troubleshoot on window, it keeps blinking white. No purple.

I have not tried to go into routers webpage. shoud I?

 

Message 3 of 8
kwonkor
Aspirant

Re: Orbi RBR 50 no internet connection

If i try to log in to 192.168.1.1, it keep checking the intetnet connection and ask me to re-connect
Message 4 of 8
FURRYe38
Guru

Re: Orbi RBR 50 no internet connection

Is the WHITE led on top blinking or pulsating? 

Yes try the routers web page at 192.168.1.1

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK953 (Router Mode) 2.5Gb Wired Backhaul | Switches NG GS105/8, GS308v3, GS110MX and XS505M XR1000 (Router Mode) RBK853 AP Mode  | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 5 of 8
kwonkor
Aspirant

Re: Orbi RBR 50 no internet connection

Its steady white light. But i cannot get into router website. Pc read the cable connected, but no internet signal.
Message 6 of 8
FURRYe38
Guru

Re: Orbi RBR 50 no internet connection

I recommend you contact NG support. 

@Blanca_O

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK953 (Router Mode) 2.5Gb Wired Backhaul | Switches NG GS105/8, GS308v3, GS110MX and XS505M XR1000 (Router Mode) RBK853 AP Mode  | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 7 of 8
Blanca_O
NETGEAR Moderator

Re: Orbi RBR 50 no internet connection

Hi @kwonkor

 

Welcome to NETGEAR Community! 

 

I have sent you a message. Please check your inbox.

 

Regards, 
Blanca 
Community Team
 

 

Message 8 of 8
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