Orbi RBR/RBS50 Firmware 2.3.0.32 upgrade

[Krisco1234]

I just successfully manually upgraded my Orbi satellite RBS50 to the newest firmware version 2.3.0.32 (from 2.2.1.210) . Unfortunately when I tried to do the same with my router I got the message:"The firmware file is incorrect. Please get the firmware file again and make sure it is correct firmware for this product".
The system as a whole works fine despite different firmware versions for RBR50 and RBS50. Any idea anyone pls how to fix the issue.

[CrimpOn]

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@Krisco1234 wrote:
I just successfully manually upgraded my Orbi satellite RBS50 to the newest firmware version 2.3.0.32 (from 2.2.1.210) . Unfortunately when I tried to do the same with my router I got the message:"The firmware file is incorrect. Please get the firmware file again and make sure it is correct firmware for this product".

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Did you first upgrade the RBR50 to 2.2.1.212 before attempting 2.3.0.32?  That step is required.  There was a size limit in every Orbi firmware prior to 2.3.0.32 that is no longer adequate, so Netgear released a temporary version (212) just to remove the size limit.

[Krisco1234]

Problem solved. Thanks for help.

[FURRYe38]

You can post your experiences here as well. Information regarding FW updates for v32 here as well. 

https://community.netgear.com/t5/Orbi/New-NetGear-Orbi-Firmware-Version-2-3-0-32-now-available/td-p/...

Enjoy. 

[Zooman60]

I have a similiar issue but I admittedly updated the RBR50 before the satellites not knowing you need to update satellites before the primary router.  Now I get the incompatible file error when trying to upgrade the RBS50 satellite and additional RBW30 Satellite.  Any suggestions???  I do not see anywhere I can roll back the RBR50 to the 2.2.0.210 firmware.

[FURRYe38]

Yes, the RBS needs to be updated first before the RBR. You can download the v210 FW file and attempt to install it on the RBR. If you can get that loaded on the RBR, update the RBSs directly to v32. Then re-apply v212 and Then v32 ON the RBR. 

https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-Satellite
https://community.netgear.com/t5/Orbi/Orbi-MR-2-1-Update-3-23-18/m-p/1533584/highlight/true#M26234

I not sure if you can get back to v210 though...let us know. 

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@Zooman60 wrote:

I have a similiar issue but I admittedly updated the RBR50 before the satellites not knowing you need to update satellites before the primary router.  Now I get the incompatible file error when trying to upgrade the RBS50 satellite and additional RBW30 Satellite.  Any suggestions???  I do not see anywhere I can roll back the RBR50 to the 2.2.0.210 firmware.

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[Zooman60]

It does not allow for a roll back of firmware.

[FURRYe38]

Darn. I think v212 prevents this. 

Can you access the satellites web page at all? I thought someone said they default to 192.168.1.254 or 250 if you put a static IP address on your PCs network adatper @ 192.168.1.50. 

You should contact NG support and ask for help in getting the RBS udpated. 

@Blanca_O 

@ErnestTheGreat 

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@Zooman60 wrote:
It does not allow for a roll back of firmware.

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[Blanca_O]

Hi @Zooman60

Please check your inbox.

Regards, 
Blanca 
Community Team

[FURRYe38]

Let us know how it goes with NG support. 

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@Zooman60 wrote:
It does not allow for a roll back of firmware.

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[Zooman60]

Will do.  Thanks for the assistance.

[FURRYe38]