NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi RBR20 Losing Configuration
About once a month, for the last three months, including this morning, I lose my internet connection on all devices. It's working one day, and during the night, it goes out (I'm woken by the lights o...
OP here.
This weekend I took the advice of this thread and things I had learned, and have resolved the issue.
1) I didn't use the mobile app. I used an ethernet connected PC, and using Firefox, I connected to orbilogin.com. I had wasted lots of time at the beginning of this trying to use Chrome - which refuses to login correctly, and had to find in a forum that Chrome doesn't work. Would be nice if NG would fix that BUG.
2) I downloaded both of the new .48 firmware zip files (one for the Satellites, one for the router) and extracted the .img files).
3) I installed the satellite firmware updates first. Tedious doing three separate installs, but no problems.
4) I installed the router firmware update. No problems. I downloaded a backup config after all the updates for safekeeping.
After restarting everything, it all works. No issues at all. In fact I'm getting better connection on one of the daisy-chained satellites than before the update.
I'm ready to call this case closed. Thanks all.
Same issue. Fresh installation of RBK20 purchased off Amazon. 1 base and 2 satellites. 2 weeks ago it didn’t show any updates but today it does for the first time. About 2 days after first installation it lost all its settings. Has repeated every day or two. Today I thought the .44 update would fix it since it finally showed up in the IOS app. It did not. Still reset again tonight. Very disappointing and eager to hear of a fix.
Earlier on in this conversation, FURRYe38 mentioned the 30:30:30 reset. This "recovery reset" has been known to fix the "reboot wiped my settings" issue.
- Press reset for 30 seconds
- Keep pressing reset while removing power
- Keep pressing reset for another 30 seconds while apply power
Has everyone here tried it and found that it did not work?
In other circumstances, the official support people have told users to do a normal reset, but hiding the button for much longer, 30 seconds. Maybe that also induces a recovery reset.
As the symptom here is a spontaneous reset, there is nothing to lose by trying this one.