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Orbi RBR20 Losing Configuration
About once a month, for the last three months, including this morning, I lose my internet connection on all devices. It's working one day, and during the night, it goes out (I'm woken by the lights o...
OP here.
This weekend I took the advice of this thread and things I had learned, and have resolved the issue.
1) I didn't use the mobile app. I used an ethernet connected PC, and using Firefox, I connected to orbilogin.com. I had wasted lots of time at the beginning of this trying to use Chrome - which refuses to login correctly, and had to find in a forum that Chrome doesn't work. Would be nice if NG would fix that BUG.
2) I downloaded both of the new .48 firmware zip files (one for the Satellites, one for the router) and extracted the .img files).
3) I installed the satellite firmware updates first. Tedious doing three separate installs, but no problems.
4) I installed the router firmware update. No problems. I downloaded a backup config after all the updates for safekeeping.
After restarting everything, it all works. No issues at all. In fact I'm getting better connection on one of the daisy-chained satellites than before the update.
I'm ready to call this case closed. Thanks all.
Let now it goes with the RMA...
aaronka wrote:
Keep in mind that my RBR20 started doing this months after its last firmware update, not right after a firmware update. Interestingly enough it appears that firmware now gets auto-updated??!!! I woke up this morning to find my router had reset back to default and once I got connected and set up again I see that my router and satellites are on the latest firmware (44). Really hoping this is a hardware issue with my router and the RMA takes care of it.
The day prior to my RMA arriving my original router went into its reset but what was odd was the primary wireless went back to the default OrbiNN network and my guest network remained active with my custom SSID??! I got everything set back up but it would not hold its internet connection so I decided I had nothing to lose doing a 30-30-30 reset. I turned off both of my satellites and did the reset. I added my custom configs back and did several reboots of the router and they all held. Internet connection was stable. I added the satellites back in one at a time and things remained stable. Several more reboots and no lose of configs.
I got the RMA router yesterday and it was on a very old firmware version. I hooked it up to my laptop via wired connection and loaded the latest firmware. Then I did a 30-30-30 reset. Then I configured it for my preferred settings. Swapped it in place of the old router (with satellites off). Everything was stable after reboots so I added the satellites back in. All has been well since then with a few reboots to test.
Thank you for letting us know. Sounds like the 30-30-30 reset helps with this.
aaronka wrote:
The day prior to my RMA arriving my original router went into its reset but what was odd was the primary wireless went back to the default OrbiNN network and my guest network remained active with my custom SSID??! I got everything set back up but it would not hold its internet connection so I decided I had nothing to lose doing a 30-30-30 reset. I turned off both of my satellites and did the reset. I added my custom configs back and did several reboots of the router and they all held. Internet connection was stable. I added the satellites back in one at a time and things remained stable. Several more reboots and no lose of configs.
I got the RMA router yesterday and it was on a very old firmware version. I hooked it up to my laptop via wired connection and loaded the latest firmware. Then I did a 30-30-30 reset. Then I configured it for my preferred settings. Swapped it in place of the old router (with satellites off). Everything was stable after reboots so I added the satellites back in. All has been well since then with a few reboots to test.- Yes, excellent feedback. It does look like the recovery reset weaves some magic. But is there any pattern to what people see. It would be nice if Netgear could comment.
I'm not seeing any issues with reboots etc. since I got my RMA unit a couple weeks ago and since doing the 30-30-30 reset on my satellites while running the V2.3.1.44 firmware.
I have no evidence to support this theory and it is only based on my own experiences as a software developer, but here is what I think might explain our issues. Essentially auto-update was baked into v2.2.1.21 and once the poison pill was sent out for the v2.3.0.28 in early March our routers started to flake out due to something done wrong in either of the two firmwares and was still present even after getting to the .28 version. I am now seeing that the .44 firmware is back to just informing me of a new version instead of just auto-update.
