Orbi RBR20 Losing device autorization

[mumugalou]

Hello,

I'm using the acces control for more than one year without any problem.

But recently, i have tried to add 2 new devices to the allowed list, it works for some time and then randomly, the 2 new device are set back to the blocked status without any reasons.

It is really boring, any idea of the rootcause ?

Thanks for your help.

Firmware V2.3.1.58

[CrimpOn · Accepted solution]

Well, my theory about the "app" doesn't seem to be pertinent.  One thing I keep forgetting to do is click on the "Apply" button.  I do my business and go on to something else and then wonder why my change didn't take.   You are probably more careful.  So, "I got nothing".

People just hate doing a factory reset, but sometimes it is the only thing that works.

[FURRYe38]

Was the FW recently updated when you started noticing this problem? 

If so, you may need to perform a factory reset and setup from scratch and then re-configure Access controls. 

[CrimpOn]

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@mumugalou wrote:

I'm using the acces control for more than one year without any problem.

But recently, i have tried to add 2 new devices to the allowed list, it works for some time and then randomly, the 2 new device are set back to the blocked status without any reasons.

---

Are you setting Access Control using the web interface or a smartphone app?

[mumugalou]

I'm using web interface

[CrimpOn · Accepted solution]

Well, my theory about the "app" doesn't seem to be pertinent.  One thing I keep forgetting to do is click on the "Apply" button.  I do my business and go on to something else and then wonder why my change didn't take.   You are probably more careful.  So, "I got nothing".

People just hate doing a factory reset, but sometimes it is the only thing that works.