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Orbi RBR20 Registration Problem

dscheil
Luminary

Orbi RBR20 Registration Problem

User error here.

 

I replaced my sister-in-law's Xfinity wifi router with an Orbi.  The improvement in speed and stability was dramatic and I decided we had to do this in our home too.  So I did.

 

BUT when installing the new Orbi in my house, I used the Orbi app I'd used before, which was unfortunately still signed in to her credentials.  Therefore, MY Orbi is registered to her.

 

Can you reset my Orbi so I can register it?

 

Thanks!

 

Model: RBR20|Orbi AC2200 Tri-band WiFi Router
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Mstrbig
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Re: Orbi RBR20 Registration Problem

Private message a moderator the device serial number and email address and explain issue.

Orbi RBK53 System/RBR50/RBS50/RBS50. + Orbi Voice RBS40V
RBK753 system/RBR750/RBS750/RBS750 + RBK853 System/RBR850/RBS850/RBS850
SXK80 — Orbi Pro AX6000 WiFi 6 Tri-Band WiFi System
There's always a logical answer, if you have all the facts!
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