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Re: Orbi RBR20 and RBS20 won’t stream media

tylerstafford
Follower

Orbi RBR20 and RBS20 won’t stream media

Hi there! I have an Orbi RBR20 with an RBS20 satelite wirelessly connected to it. Set it up a few days ago and it has been working great; all of my data speeds have registered off the charts. But it doesn’t seem to want to stream any media. I’ve noticed on my iPhonr X that it refuses to stream songs on Apple Music, only occasionally downloads videos on instagram and Snapchat, and won’t download any apps at all. On my TV, it refuses to play any content on netflix even though it says I have a 23mbps connection. It has also been extremely finicky with how it will work with my google home mini. Any ideas as to why it simply refuses to stream media? Thanks in advance. Please let me know if you would like any more info.
Message 1 of 3
ekhalil
Master

Re: Orbi RBR20 and RBS20 won’t stream media

I guess there can be some setting's conflict between Orbi and your ISP modem/router settings, so "port forwarding" is not working properly from internet to the device.. 

Is the Orbi set in Router or AP mode? If in Router mode, is the ISP modem bridged?

Message 2 of 3
FURRYe38
Guru

Re: Orbi RBR20 and RBS20 won’t stream media

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

 

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?

 

Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.


@tylerstafford wrote:
Hi there! I have an Orbi RBR20 with an RBS20 satelite wirelessly connected to it. Set it up a few days ago and it has been working great; all of my data speeds have registered off the charts. But it doesn’t seem to want to stream any media. I’ve noticed on my iPhonr X that it refuses to stream songs on Apple Music, only occasionally downloads videos on instagram and Snapchat, and won’t download any apps at all. On my TV, it refuses to play any content on netflix even though it says I have a 23mbps connection. It has also been extremely finicky with how it will work with my google home mini. Any ideas as to why it simply refuses to stream media? Thanks in advance. Please let me know if you would like any more info.

 

Message 3 of 3
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