Ok, here goes nothing. I have a Motorolla Surfboard connected to the Orbi. I have an 8-port switch that connects to my peripheral devices near the router (TV, dvd player, xbox, printer, etc) and one sattelite in the center, second floor, of my 2-story, ~2500 sq ft house (trying to supply as much data as possible, sorry if it's TMI).
I purchased the Orbi in September-2019. Didn't really have any issues with it initially. I did have to do a factory reboot early on, but it was so early, I don't think it's related. Around Christmas (2.5 weeks ago), I noticed two things (not sure how, or if, they are related) but the Xbox One wouldn't connect when hardwired (but worked on wifi...tested the ethernet cable and that wasn't it) and more frustratingly our personal laptop randomly loses connection ("No internet, secured") to the internet (connected, no internet). My work laptop also started having similar issues around the same time so I know it's not specific to my personal laptop. We have had no connectivity problems with our iPhones, iPad, TV, but we lost connection to the Brother printer and Xbox.
If I connect the laptop directly to the router, it has no problem and functions properly. For whatever reason, which is what I'm trying to resolve, the laptop won't always connect to the internet. Sometimes it'll take me 20+ minutes of switching between my primary wi-fi and guest wi-fi, and at the same time running the wifi troubleshooter (random errors, gateway not available errors, and sometimes it finds no errors at all). Usually it wants me to reboot the modem and router (which I have done dozens of times to no avail).
As mentioned before, I have rebooted the modem/router multiple times and even did a second factory reset about a week ago. I'm not sure what else to do and not sure what else I can provide to help the Netgear Community assist me.
I'm beyond frustrated and ready to return this system and pick up something else. I'd prefer not, but I'm at my wits end. I'm no IT wiz and have relied heavily on my brother's IT support (from 600 miles away, for which I owe him about $1m by now if he billed me). Sorry for the long-winded post and thanks for the assistance/suggestions in advance.
