Orbi RBR20

[td18]

Just installed my Orbi and having issues with some devices not connecting.  My laptop seems to work fine, but my Alexa and Netflix cannot connect to the internet.  On the Orbi app, it indicates a connection but says the internet is offline.  I need instructions to fix please.  Not a tech savvy guy.

[FURRYe38]

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too? Built in router here already? If so, This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop 

[td18]

Firmware is V2.3.5.26 on the Orbi RBR20

Purchased the Orbi Mini AC2200 Tri-Band 2-pack from Costco.

https://www.costco.com/Netgear-Orbi-Mini-AC2200-Tri-Band-Wi-Fi-System,-2-pack.product.100398382.html

[FURRYe38]

What is the Mfr and model# of the ISP modem the NG router is connected too? Built in router here already?

[td18]

Spectrum Wave 2 -wireless router.  RAC2V1

Looks like the modem is a PC20

[FURRYe38]

Modem Combo Units:
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

[td18]

Thank you so much!  I will give this a try.

[FURRYe38]

Let us know how it goes. 

Good Luck.