Orbi RBR20

[skymetal]

I switched internet providers and purchased a Nighthawk X6S AC4000 wifi router.  I also previously had the Orbi RBR20.  The orbi is not connecting or meshing with my new nighthawk.  Can anyone tell me why?  I have tried uninstalling the app and doing a fresh reconnect.  

[skymetal · Accepted solution]

I ended up calling customer service and had to purchase a plan to get help. Had to reset the orbi router and do the manual setup on orbionline.net. got it to work

[plemans]

X6s isn't a model. neither is ac4000, its a speed. which model is it?

Are you going modem-----AC4000------orbi? 

If so, do you have the orbi in AP (access point) mode? 

Otherwise you're running 2 routers in router mode on your network and you end up with a double nat which can cause your issue. 

[CrimpOn]

Perhaps this is it: https://www.amazon.com/NETGEAR-Nighthawk-Tri-band-Ethernet-Compatible/dp/B072LZZZXB 

Certainly a combination router/WiFi.

[FURRYe38]

Any progress on this? 

---

@skymetal wrote:

I switched internet providers and purchased a Nighthawk X6S AC4000 wifi router.  I also previously had the Orbi RBR20.  The orbi is not connecting or meshing with my new nighthawk.  Can anyone tell me why?  I have tried uninstalling the app and doing a fresh reconnect.  

---

[skymetal · Accepted solution]

I ended up calling customer service and had to purchase a plan to get help. Had to reset the orbi router and do the manual setup on orbionline.net. got it to work

[FURRYe38]

Ok. Glad you got it working. Please mark your thread as solved so others will know. 

Enjoy.