Orbi RBR50 404 Not Found

[KerryBastow]

I am the owner just very ignorant with the level of technology - sorry.

[KerryBastow]

Great, I have recovered my password and got into Orbi - I now have the page attached 🙂

[ekhalil]

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@KerryBastow wrote:

Great, I have recovered my password and got into Orbi - I now have the page attached 🙂

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Well done! I gues that the "Internet not connected" error is coming because the ISP cable is now unpluged from Orbi, right?

Please follow the following to set Orbi in AP Mode, then plug in the ISP router as before:

[KerryBastow]

OK was able to change it to AP Mode as requested.

I put the WAN lead back from my computer to the ISP router but I still can't get internet on Orbi only the ISP???

[ekhalil]

Please power cycle Orbi while connected to the ISP router.

[KerryBastow]

Eeeek what does power cycle mean?

[ekhalil]

Switch off, count to 10 then switch on again

[ekhalil]

After that you also need to power cycle all devices so they can get new IP addresses from the ISP Router via Orbi.
Please make sure wifi is switched off on the ISP Router.

[KerryBastow]

Should I switch off Orbi and ISP or just Orbi?

[ekhalil]

Please do the following in sequence:
1. Power cycle ISP router and wait until it’s up. Please make sure wifi is off in the ISP Router
2. Power cycle Orbi and wait until it’s completely up
3. Power cycle you devices (smart phones, computers,... etc)

[KerryBastow]

OK powered off Orbi and ISP for well over 10 seconds - can still only connect to ISP????

[KerryBastow]

Can I please clarify that the WAN lead is going from ISP to Orbi?  Not my laptop?

[ekhalil]

Yes please. It should go from a LAN port on your ISP Router to the WAN (yellow) port on Orbi.

[KerryBastow]

OK did all that and cannot connect to Orbi???

[KerryBastow]

This is what I get on my phone

[ekhalil]

1. Are you sure Orbi is now set in AP Mode? Can you please make a snapshot from the web GUI.
2. I see that the wifi from the ISP Router is still on. Can you please switch it off.

[ekhalil]

After setting Orbi into AP Mode please do not forget to click on Apply as follows:

[KerryBastow]

I can't even get into Orbi login now just says taking too long (I can get into other sites though)

[ekhalil]

Open a Command Prompt (the one you used previousely to make tracert and ping, remember?) to do the following command:

arp -a

And please post a snapshot of what you see.

[KerryBastow]

Here goes

[ekhalil]

When you got this printout, was the computer wired to Orbi?

If not, please connect the computer to a LAN (Ethernet) port on Orbi and repeat the same, please.

[KerryBastow]

Yes connected to Orbi

[ekhalil]

Ok, what happens if you browse to 192.168.1.1?

[KerryBastow]

This - see attached

[ekhalil]

So now you have a cables:

1. between ISP Router and Orbi WAN Port
2. between your computer and Orbi LAN port

Correct?

Please repeat the arp -a command again