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Re: Orbi RBR50 Dropping Internet Connection Regularly

Reading through these posts, the only people that have successfuly corrected this issue was done via a hardware RMA with Netgear.  It's obvious that some percentage of the Orbi devices sold via Costco have a hardware defect that is causing this drop.  I RMA'd my router unit 6 months ago now, and the system has been running flawlessly.  It's not a setting, its not a configuration, its some type of hardware failure.

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Re: Orbi RBR50 Dropping Internet Connection Regularly

Thanks ekhalil.   I am on 48 being one firmware upgrade since out of the box but have not done a factory reset. 

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Re: Orbi RBR50 Dropping Internet Connection Regularly

I just upgraded to V2.3.1.48 and did factory reset on Router (not satelites).

My router is loosing connection to interenet and restart is fixing the problem before. Since router is causing the problem, I did factory reset on Router only.

 

 

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Master

Re: Orbi RBR50 Dropping Internet Connection Regularly

When you loose internet connection does the router top LED turn magenta? Instead of restarting Orbi does disconnecting internet cable and connecting again solve the problem?

My Setup Internet Fiber ONT 250↓/250↑ISP Telenor | Wifi Router Orbi RBK50 AC3000, Router Mode, Wired Backhaul / Orbi RBK852 AX6000, Router Mode, Wireless Backhaul | Switches Netgear GS208Time Zone CET (Sweden)

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Re: Orbi RBR50 Dropping Internet Connection Regularly

no magenta color.

 

 

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Re: Orbi RBR50 Dropping Internet Connection Regularly

In my experience as well, there was no magenta colour ... i assume all of the LAN including the satellites, remains fully connected. I did not try pulling out the internet cable, but going into the internet config page and saving the settings (without changes) brought back the internet connectivity without restarting the router. My internet is of the PPPoE type, in case this is relevant - so i plug the router directly to my ISP's socket without any modem in between.

 

For me, the internet service would not drop in one shot for all clients - the clients would progressively lose internet connectivity in random order until none could connect to the internet. The problem did not have any favourites across iOS / Android / Windows and across hardware vendors (Apple, Samsung, OnePlus, Dell)

 

Also, as an observation, i never got the notification for Circle being offline while clients lost internet connectivity. So i assume the Circle service somehow still remains operational, yet the Orbi does not let clients connect to the internet. Don't see how this should be an hardware issue - presumably this has to do with a unique set of local environment variables including possibly the neighbouring wi-fi networks.

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Re: Orbi RBR50 Dropping Internet Connection Regularly


@walder wrote:

........, but going into the internet config page and saving the settings (without changes) brought back the internet connectivity without restarting the router. .......


What lease time do you have from your ISP? You can find this under >> ADVANCED >> ADVANCED Home >> INTERNET PORT >> CONNECTION STATUS.

 

My Setup Internet Fiber ONT 250↓/250↑ISP Telenor | Wifi Router Orbi RBK50 AC3000, Router Mode, Wired Backhaul / Orbi RBK852 AX6000, Router Mode, Wireless Backhaul | Switches Netgear GS208Time Zone CET (Sweden)

Message 107 of 181
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Re: Orbi RBR50 Dropping Internet Connection Regularly

Why it says Lease Expires in 1 Hours and 43 Minutes?

 

Lease Obtained 0 Days, 2 Hours, 0 Minutes
Lease Expires 0 Days, 1 Hours, 43 Minutes
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Re: Orbi RBR50 Dropping Internet Connection Regularly

Sorry i will not be able to answer this straight since the Orbi was decomissioned and now sits in a box. Would it help if i got you the same info from my Asus router which is what i have now?

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Re: Orbi RBR50 Dropping Internet Connection Regularly


@walder wrote:

Sorry i will not be able to answer this straight since the Orbi was decomissioned and now sits in a box. Would it help if i got you the same info from my Asus router which is what i have now?


Yes please. I saw previously that when this time is so long then sometimes Orbi looses the internet connection. We can try to set a shorter lease renewal request time in Orbi as a workaround and see if that can have some improvement.

My Setup Internet Fiber ONT 250↓/250↑ISP Telenor | Wifi Router Orbi RBK50 AC3000, Router Mode, Wired Backhaul / Orbi RBK852 AX6000, Router Mode, Wireless Backhaul | Switches Netgear GS208Time Zone CET (Sweden)

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Re: Orbi RBR50 Dropping Internet Connection Regularly


@ekhalil wrote:

@walder wrote:

Sorry i will not be able to answer this straight since the Orbi was decomissioned and now sits in a box. Would it help if i got you the same info from my Asus router which is what i have now?


Yes please. I saw previously that when this time is so long then sometimes Orbi looses the internet connection. We can try to set a shorter lease renewal request time in Orbi as a workaround and see if that can have some improvement.


On the Asus the lease value is 86,400 ... on this i have a daily reboot of the router scheduled for 02:00 so i am not sure if the lease value also gets reset every night. I do not see any lease expiry value.

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Re: Orbi RBR50 Dropping Internet Connection Regularly


@Harryp123 wrote:

Why it says Lease Expires in 1 Hours and 43 Minutes?

 

Lease Obtained 0 Days, 2 Hours, 0 Minutes
Lease Expires 0 Days, 1 Hours, 43 Minutes

Please try the following to reduce the lease time:

 

  • From browser go to the router's debug page (http://192.168.1.1/debug.htm). Use your router's IP address or http://orbilogin.com/debug.htm
  • Enter admin as user name and your router’s management password
  • Tick "Enable Telnet" option
  • Use Telnet from a computer attached to Orbi to connect to your Router telnet 192.168.1.1 and enter admin and the same password as above
  • Enter the following commands:
    • root@RBR50:/# config get wan_lease    — Should give you --> 86400
    • root@RBR50:/# config set wan_lease=750
    • root@RBR50:/# config commit

My Setup Internet Fiber ONT 250↓/250↑ISP Telenor | Wifi Router Orbi RBK50 AC3000, Router Mode, Wired Backhaul / Orbi RBK852 AX6000, Router Mode, Wireless Backhaul | Switches Netgear GS208Time Zone CET (Sweden)

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Re: Orbi RBR50 Dropping Internet Connection Regularly


@walder wrote:


On the Asus the lease value is 86,400 ... on this i have a daily reboot of the router scheduled for 02:00 so i am not sure if the lease value also gets reset every night. I do not see any lease expiry value.


86400 means 24 hours

My Setup Internet Fiber ONT 250↓/250↑ISP Telenor | Wifi Router Orbi RBK50 AC3000, Router Mode, Wired Backhaul / Orbi RBK852 AX6000, Router Mode, Wireless Backhaul | Switches Netgear GS208Time Zone CET (Sweden)

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Re: Orbi RBR50 Dropping Internet Connection Regularly

After upgrading and performing factory reset on the router (4/27), today it dropped connection (5/2). Routine, restarting router worked.

Firmware version: V2.3.1.48

 

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Re: Orbi RBR50 Dropping Internet Connection Regularly


@Harryp123 wrote:

After upgrading and performing factory reset on the router (4/27), today it dropped connection (5/2). Routine, restarting router worked.

Firmware version: V2.3.1.48

 


Have you tried the suggestion to reduce the lease time? Smiley Happy

My Setup Internet Fiber ONT 250↓/250↑ISP Telenor | Wifi Router Orbi RBK50 AC3000, Router Mode, Wired Backhaul / Orbi RBK852 AX6000, Router Mode, Wireless Backhaul | Switches Netgear GS208Time Zone CET (Sweden)

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Re: Orbi RBR50 Dropping Internet Connection Regularly

I don't have an option to reduce lease time. Its not editable for me.

 

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Re: Orbi RBR50 Dropping Internet Connection Regularly


@Harryp123 wrote:

After upgrading and performing factory reset on the router (4/27), today it dropped connection (5/2). Routine, restarting router worked.

Firmware version: V2.3.1.48

 


Can you check the log and see what events were logged?

 

 

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Re: Orbi RBR50 Dropping Internet Connection Regularly

I don't see any logs. Here is the logs after restart router.

 

[admin login] from source 192.168.1.8, Friday, May 03, 2019 02:59:36
[Time synchronized with NTP server] Friday, May 03, 2019 02:43:01
[Initialized, firmware version: V2.3.1.48] Friday, May 03, 2019 02:42:42

 

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Re: Orbi RBR50 Dropping Internet Connection Regularly


@Harryp123 wrote:

I don't have an option to reduce lease time. Its not editable for me.

 


There is no option to change the lease time in the web GUI. You need to use telnet to make the change. Please see the previous post:

https://community.netgear.com/t5/Orbi/Orbi-RBR50-Dropping-Internet-Connection-Regularly/m-p/1743602/...

My Setup Internet Fiber ONT 250↓/250↑ISP Telenor | Wifi Router Orbi RBK50 AC3000, Router Mode, Wired Backhaul / Orbi RBK852 AX6000, Router Mode, Wireless Backhaul | Switches Netgear GS208Time Zone CET (Sweden)

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Re: Orbi RBR50 Dropping Internet Connection Regularly

It dropped connection again and here is the logs:

 

[DoS Attack: ACK Scan] from source: 18.208.129.192, port 3128, Saturday, May 04, 2019 08:38:38
[DHCP IP: 192.168.1.23] to MAC address 9c:04:eb:82:58:c1, Saturday, May 04, 2019 08:37:44
[DoS Attack: ACK Scan] from source: 18.208.129.192, port 3128, Saturday, May 04, 2019 08:29:28
[DHCP IP: 192.168.1.25] to MAC address 4c:bb:58:41:c7:35, Saturday, May 04, 2019 08:25:50
[DoS Attack: SYN/ACK Scan] from source: 221.204.226.157, port 80, Saturday, May 04, 2019 08:12:09
[DHCP IP: 192.168.1.23] to MAC address 9c:04:eb:82:58:c1, Saturday, May 04, 2019 08:08:21
[DHCP IP: 192.168.1.25] to MAC address 4c:bb:58:41:c7:35, Saturday, May 04, 2019 07:58:40

 

 

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Re: Orbi RBR50 Dropping Internet Connection Regularly

Guys. Stop using the Orbi app! Connect using a computing only for updates and settings mention by previous members and pick a specific channel. Do not put in auto. Then reboot modem and router by unplugging power for at least 3 mins. Every time I use orbi app it causes several connection drops in a day. Now I haven’t had any drops in months. Try it and please update the community if successful over a weeks time period.
Model: RBK53|Orbi AC3000 Tri-band WiFi System
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Re: Orbi RBR50 Dropping Internet Connection Regularly

For those who have experienced WiFi drops, would you mind sharing your Wireless Settings page?  I'm wondering if there's a pattern or common settings that would cause this issue since WiFi drop doesn't seem to affect all users.  It would be helpful if you share this page.

 

Region-USA.png

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Re: Orbi RBR50 Dropping Internet Connection Regularly

I am using computer to change any settings.

 

I use Orbi app to reboot roiuter when it disconnects from internet.

 

Attached my wireless settings page.

 

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Re: Orbi RBR50 Dropping Internet Connection Regularly

Can you find out where this IP address is coming from? 

18.208.129.192

 

Domaintools.com

 

Might ask your ISP to change your WAN IP address on the modem...


@Harryp123 wrote:

It dropped connection again and here is the logs:

 

[DoS Attack: ACK Scan] from source: 18.208.129.192, port 3128, Saturday, May 04, 2019 08:38:38
[DHCP IP: 192.168.1.23] to MAC address 9c:04:eb:82:58:c1, Saturday, May 04, 2019 08:37:44
[DoS Attack: ACK Scan] from source: 18.208.129.192, port 3128, Saturday, May 04, 2019 08:29:28
[DHCP IP: 192.168.1.25] to MAC address 4c:bb:58:41:c7:35, Saturday, May 04, 2019 08:25:50
[DoS Attack: SYN/ACK Scan] from source: 221.204.226.157, port 80, Saturday, May 04, 2019 08:12:09
[DHCP IP: 192.168.1.23] to MAC address 9c:04:eb:82:58:c1, Saturday, May 04, 2019 08:08:21
[DHCP IP: 192.168.1.25] to MAC address 4c:bb:58:41:c7:35, Saturday, May 04, 2019 07:58:40

 

 


 


My Setup (Cable 900Mbps/50Mbps)>CAX80>Orbi RBK50 v2.5.1.16(Router Mode)
Additional NG HW: C7800/CM1100/CM1200, Orbi CBK40, Orbi RBK50/RBK853, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 124 of 181
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Re: Orbi RBR50 Dropping Internet Connection Regularly

I am not sure how to check where this IP address is coming from. Reg: "18.208.129.192".

 

Can you please guide me?

 

Thanks

 

Message 125 of 181