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Re: Orbi RBR50 can not set parental settings with Genie App
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Orbi RBR50 can not set parental settings with Genie App
I have enabled Parental Controls and setup a Custom filter in Netgear.opendns.com. Everything was working for a short time but when I go into the iOS Genie App and try to set individual devices to Minimal it gives me an error “Failed to set parental Controls!” and will not set it. At first it would look like it set it but when I went back and check to would be set back to the default level on router and start giving me this error when I tried to set it again. I also tried to use the windows desktop program but it will not even connect to the parental setting on my router. I had a similar issue with my Nighthawk R8000 and the only way to fix it was to revert it back to a previous firmware. I got the Orbi to replace my R8000 hoping issues like this would be fixed. Has anybody had similar issues with the parental controls on the Orbi AC3000 router or have anything I can try to fix this. Thanks.
Router: Orbi AC3000 RBR50
Firmware version is: 1.12.0.18
iOS App is the latest version
Desktop App is the latest version
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Re: Orbi RBR50 can not set parental settings with Genie App
Have you tried to reinstall the app?
DarrenM
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Re: Orbi RBR50 can not set parental settings with Genie App
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Re: Orbi RBR50 can not set parental settings with Genie App
Yes, I have tried to reinstall the app. The only way I can get it to work is to install the previous firmware. It then seems to work for a bit until it automatically updated the firmware again. The factory reset also works for me, but after setting the parental settings on a few individual devices with the app it brakes again.
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