Orbi RBR50 connected on app and pc is online but it says I'm not connected?

[WelshKim]

I'm trying to see if my Orbi is already in AP mode, but cannot log into Orbilogin.com to find out? It says Im not connected to the Orbi network although I am. Everything else works online and my Orbi app shows Im connected but there isnt a way of finding out on the app?

The reason Im trying to find out is that my signal keeps dropping and i think it may be confusion between too many appliances. I have Fibre optic from my ISP with 900+ speed but only 90 in teh rest of the house from Orbi. I have to use a D-link modem as well as Orbi wouldnt work directly from the Huawei router. 

I can't get into the D-link modem settings to see what that's set to - or to change anything - as it's all in Chinese (I live in Hong Kong) and I cannot find an English version of their web pages. 

Can anyone offer any help or advice? 

Sometimes Orbi is great and the network is fine, but at busy times its really slow or drops altogether. I dont think I've ever used the full fibre speed available. 

Background. I have the Orbi RBR50 set up with the main Orbi router on the first floor and 2 satellites on the ground and second floor. I usually use SONOS speakers to play my tv and music, but they have all stopped working in the last week or so, so I thnk the wifi problems are affecting them too. 

[FURRYe38 · Accepted solution]

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT or host router the NG router is connected too?
Look at the connected clients list on the main host router to see the IP address of the RBR in AP mode. Use this to log into the RBRs web page in AP Mode. 

https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Be sure all wifi radios are disabled on the host router. 

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

[FURRYe38 · Accepted solution]

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT or host router the NG router is connected too?
Look at the connected clients list on the main host router to see the IP address of the RBR in AP mode. Use this to log into the RBRs web page in AP Mode. 

https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Be sure all wifi radios are disabled on the host router. 

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

[WelshKim]

Thank you again. Im not sure what I did exactly but i found your reply to another person offering the advice below and it seems to have worked! 

I live in 2100sq ft house on 3 levels. The Orbi router is on 1st floor and 2 satellites on ground floor and 2nd floor. The house is fairly open plan so not too much to block the signal. 

I changed the networks and fiddled with a few of the settings and somethiong in that seems to have done the trick. 

Thank you so much, i really didnt know what to do. Now I just have to try to get my Sonos speakers back online as they have almost all disappeared with all the changes ive made. 

I wonder if the sonos community will be as helpful..... 

THANK YOU!!