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Orbi RBR50 resets to factory settings every 5-6 weeks

fourofus2005
Aspirant

Orbi RBR50 resets to factory settings every 5-6 weeks

Help!  Our beloved Orbi Wifi system keeps resetting itself to factory settings every 5-6 weeks.  I can fix it and redo the initial set up process, but this is very annoying for a $350 Wifi system.  Firmware is up-to-date.  Any ideas why this keeps happening?  Due to length of time since the purchase, NetGear says I can't call or contact them.  Nice.

Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only)
Message 1 of 3
DarrenM
Sr. NETGEAR Moderator

Re: Orbi RBR50 resets to factory settings every 5-6 weeks

Have you made sure no one in your home is rebooting the router using the pin hole reset on the back of the router? Have you tried to connect the routers power to a different outlet to make sure its not some strange power issue?
 

DarrenM

Message 2 of 3
fourofus2005
Aspirant

Re: Orbi RBR50 resets to factory settings every 5-6 weeks

Thank you.  No one is messing with the router.  The modem is connected to the same outlet, so I can't imagine that it's a power issue.  All of a sudden, the wifi signal has no internet connectivity even though there's still a wifi signal, and I have to restore it, rename it, and start over.

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