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Orbi RBR50 suddenly will not go online

Mikerohr25
Aspirant

Orbi RBR50 suddenly will not go online

My network was fine and as of last night I lost my connection to the internet. 
The satellite shows green on the network map but the primary is magenta.  I have factory reset and reinstalled with the same issue. 
I have changed the Cat5 cable from the modem and rebooted everything as stated in the startup instructions. 
the light on top of the master unit is magenta also. Any help would be appreciated. 
the modem from my cable provider successfully connects to the internet

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 12

Accepted Solutions
Retired_Member
Not applicable

Re: Orbi RBR50 suddenly will not go online


@Mikerohr25 wrote:

2.5.1.8


That's your problem 

 

get rid of it 

View solution in original post

Message 12 of 12

All Replies
Retired_Member
Not applicable

Re: Orbi RBR50 suddenly will not go online

firmware?

Message 2 of 12
Mikerohr25
Aspirant

Re: Orbi RBR50 suddenly will not go online

Can I update firmware if it won't go online?

Message 3 of 12
Mikerohr25
Aspirant

Re: Orbi RBR50 suddenly will not go online

2.5.1.8

Message 4 of 12
FURRYe38
Guru

Re: Orbi RBR50 suddenly will not go online

What is the Mfr and model# of the ISP modem/ONT the NG router is connected too?

 

Power OFF the ISP modem and RBR for 1 minutes, then back ON with the modem first, then RBR. Check the status on the TOP ring LED:

https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean


@Mikerohr25 wrote:

My network was fine and as of last night I lost my connection to the internet. 
The satellite shows green on the network map but the primary is magenta.  I have factory reset and reinstalled with the same issue. 
I have changed the Cat5 cable from the modem and rebooted everything as stated in the startup instructions. 
the light on top of the master unit is magenta also. Any help would be appreciated. 
the modem from my cable provider successfully connects to the internet


 

Message 5 of 12
Mikerohr25
Aspirant

Re: Orbi RBR50 suddenly will not go online

Arris TG1682

Message 6 of 12
FURRYe38
Guru

Re: Orbi RBR50 suddenly will not go online

What mode is the modem working in? Router or bridge?
 This modem already has a built in router and wifi. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

Message 7 of 12
Mikerohr25
Aspirant

Re: Orbi RBR50 suddenly will not go online

Solid magenta following the reboot 

Message 8 of 12
Mikerohr25
Aspirant

Re: Orbi RBR50 suddenly will not go online

Would this current configuration cause this to suddenly stop working after 6 months?

Message 9 of 12
Mikerohr25
Aspirant

Re: Orbi RBR50 suddenly will not go online

Eventually it is solid magenta following the reboot 

Message 10 of 12
FURRYe38
Guru

Re: Orbi RBR50 suddenly will not go online

Is Circle or Armor enabled?

 

What does the status say on the RBRs web page under Basic For the Internet status does it say GOOD or bad? 

After you log in to the RBRs web page using a web browser, does the top ring turn off by chance? 

 

Was FW updated recently or have you had v2.5.1.8 running for a while? 

 

What mode is the modem working in? Router or bridged? If the modem is not bridged, please try one of the suggestions regarding the modem. 

Message 11 of 12
Retired_Member
Not applicable

Re: Orbi RBR50 suddenly will not go online


@Mikerohr25 wrote:

2.5.1.8


That's your problem 

 

get rid of it 

Message 12 of 12
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