Orbi RBR50 won't let me click links

[gwkhiatt]

WHen on my Orbi signal, i often can't click a direct link. It asks me for a security code for the website.  If I use my signal from ATT on the same page it works fine.  I'm a novice at this. Please help. 

[FURRYe38]

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What broswer are you using? Try a different browser? IE11, Firefox or Opera. 

Do you have Armor or Circle enabled? 

[gwkhiatt]

I've attached pictures of the ATT boxes.  

I'm going to reveal how much of a novice i am. 

Not sure what firmware is but I have a MacBook Pro with latest Catalina.

I've tried google and safari and none of them work. 

I thought it was armor at first, but my free trial is expired.  

Thanks, G

[FURRYe38]

Your photo is from Bluecross support card. Not of the ISP modem. 

Were looking for ISP modem Manufactuer and model# information. 

FW=Firmware on the Orbi system.

[gwkhiatt]

WHOOPS

[FURRYe38]

Ok so your ISP modem already has a built in router. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
https://kb.netgear.com/26765/Disabled-Features-on-the-Router-when-set-to-AP-Mode

#3 would be easiest configuration to try.