Orbi RBR50

[Aruba99]

I tried to update my Netgear Profile and the website returned an error stating I needed to contact support. However, I can not find anywhere that provides a method to contact support. I then went into my registered products for my recently purchased Orbi router and Orbi satellite. The website states my warranty “expired” on 10/25/19 or roughly 3 months in the future and that the only support I can get now is the “Community” or “Knowledge Base”. This is totally messed up. How does a current customer make contact in any fashion with Netgear? 

[CrimpOn]

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@Aruba99 wrote:

I tried to update my Netgear Profile and the website returned an error stating I needed to contact support. However, I can not find anywhere that provides a method to contact support. I then went into my registered products for my recently purchased Orbi router and Orbi satellite. The website states my warranty “expired” on 10/25/19 or roughly 3 months in the future and that the only support I can get now is the “Community” or “Knowledge Base”. This is totally messed up. How does a current customer make contact in any fashion with Netgear? 

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There are some moderators who have ways to contact Netgear.  Try sending a private message to @Blanca_O 

[Aruba99]

Pardon my ignorance but are you suggesting sending a “tweet” @Blanco_O? 

Or is there a way to send a private message within this “community”? 

Thanks! 

[CrimpOn]

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@Aruba99 wrote:

Or is there a way to send a private message within this “community”? 

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Yes, when you click on a person's "name", it takes you to their profile page and there is an option to send them a private message.

[Blanca_O]

Thank you @CrimpOn

Hi @Aruba99

I'll be glad to help. Please PM your name, email address and device serial number. 

Regards, 
Blanca 
Community Team

[CrimpOn]

PM is shorthand for "Private Message".  Click on the person's "@"name, and it brings up a page where you can create a private message.