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Orbi RBR50v2 5GHz no internet access on desktop only

ELi24
Follower

Orbi RBR50v2 5GHz no internet access on desktop only

What changed?

Changed router from R7800 to Orbi RBR50v2,all other devices remain unchanged.

 

What happended?

  • My PC (Windows 10 64bit) cannot access to internet if I choose dual band OR 5GHz in Device Manager>Network Adapters>[my network card]>Advanced>Property>802.11a/b/g wireless mode>Value (refer attachment)
  • If I choose 2.4GHz 802.11b/g, I can access to internet.

 

Observation

  • The same PC can connect to internet whilst using R7800 5GHz in the past. 
  • All other devices (iPhone, iPad) can connect to internet via 5GHz before and after with both routers (R7800 and Orbi)
  • I tried to uninstall my network card (Intel AC 8265) and reboot, the PC install the network card automatically, but problem remain.

Great thanks for your kind assistance.

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 3
CrimpOn
Guru

Re: Orbi RBR50v2 5GHz no internet access on desktop only

I believe the correct setting is 802.11n/ac.

Message 2 of 3
FURRYe38
Guru

Re: Orbi RBR50v2 5GHz no internet access on desktop only

Be sure the wifi adapters drivers are updated from Intels web site. 

 

Message 3 of 3
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