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Orbi RBR50v2 Died - Doesn't finish booting

beuser
Tutor

Orbi RBR50v2 Died - Doesn't finish booting

My Orbi RBR50v2 has been working for several months just fine.  But today it died.  It stopped working.  I powered it off and back on.  It powers up enough to start giving DHCP addresses and I can ping it, but the web interface never comes up and I can't configure it at all.  The power light is green, but the ring light has a slow pulse of white and stays that way indefinitely.  I've powered it off and on 10 times, no change.  I've disconnected from modem, I've changed power supply, no change.

 

I tried the hard reset by holding the reset button down for 60 seconds.  It changes to amber, then flashing amber, then shuts off.  But after all that, it isn't reset to factory defaults - it still comes up with the same IP range and network name I changed it to.  It is not being factory reset.  I tried the 30-30-30 approach, still no factory reset.  How do you reset one of these?

 

I called support, and they want me to buy 3 months of service to talk to someone - $50.  I paid and after waiting on the phone for an hour I got disconnected.  I've tried to call back several times and keep getting disconnected.  Maybe they're having phone problems?

 

Is there no other way to do a hard reset on this Orbi?  Any other ideas?

 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
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FURRYe38
Guru

Re: Orbi RBR50v2 Died - Doesn't finish booting

Try this:

https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
Need to press the reset button for 30 seconds then release, then it send to PUT the command and upload the FW. 
I had a problem on a Windows 10 PC where this didn't work to use TFTP, so I switched to a WIndows 7 PC and the TFTP worked.
https://www.thewindowsclub.com/enable-tftp-windows-10
https://www.youtube.com/watch?v=R9DLrLQrpaw


Try nmrpflash?
https://github.com/jclehner/nmrpflash


If this all fails, then the RBR needs to be replaced.

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

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FURRYe38
Guru

Re: Orbi RBR50v2 Died - Doesn't finish booting

Try this:

https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
Need to press the reset button for 30 seconds then release, then it send to PUT the command and upload the FW. 
I had a problem on a Windows 10 PC where this didn't work to use TFTP, so I switched to a WIndows 7 PC and the TFTP worked.
https://www.thewindowsclub.com/enable-tftp-windows-10
https://www.youtube.com/watch?v=R9DLrLQrpaw


Try nmrpflash?
https://github.com/jclehner/nmrpflash


If this all fails, then the RBR needs to be replaced.

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 2 of 5
beuser
Tutor

Re: Orbi RBR50v2 Died - Doesn't finish booting

I tried the TFTP approach and it seemed to correctly upload the firmware.  The leds changed, the transfer completed successfully, and then about 20 seconds later the router powered off and restarted.  Unfortunately, it didn't change anything, it still has the same problem as described above.  I tried uploading an older firmware, just in case it was something in the latest firmware, but that didn't make a difference.

 

Ugh.  I guess I'll just plan to spend another hour trying to get through the support queue and see if I can get someone to agree there's something wrong with the hardware and send me a new one.

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 3 of 5
beuser
Tutor

Re: Orbi RBR50v2 Died - Doesn't finish booting

After 3 hours on the phone, I have finally convinced tech support that it's a hardware problem.  They are sending me a new router.  But I have to pay the shipping.  Oh well, guess it's better than paying for a whole new router.  Hopefully the new one will work.

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 4 of 5
FURRYe38
Guru

Re: Orbi RBR50v2 Died - Doesn't finish booting

Glad your getting a new one. 

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

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