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Forum Discussion
Orbi RBR50v2 WiFi Connection Drops on Smartphone
Hello, I am a brand new Orbi customer. The wifi stops working for my cell phones (Samsung S9+) when some time passes after a successful connection. The wifi signal icon on the phone shows a exclam...
Sorry it didn't work out.
Let us know how the 852 system works for you:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax
skyward1 wrote:Well, I finally got a response from the world-renowned Netgear tech support. Unfortunately, her solution did not work. I called tech support and spoke with a man last night. His solutions did not work, either. His main concern was that I had the Orbi router and two satellites in my 2600 SF house. Which he said was too much, so he had me eliminate one satellite. When I got up this morning and checked my phone, it had the "!" next to the wifi icon again! I have started a return with Amazon to get rid of this worthless system.
I am now going to give Netgear another HUGE chance, as I have ordered the extremely pricey RBK852 system. If it works as advertised with no glitches, I will suck up the cost. If there are too many issues, especially time-consuming issues, or "try this" "try that" troubleshooting, I will go with one of Netgear's competitors.
Thanks for trying to help! I really appreciate your time and efforts!
sky
So overall you were unable to resolve your issue?
I am having EXACTLY the same issue as you.
I will get an exclamation mark with the WIFI signal. Extremely frustrating. I have tried every option under the sun. Will be starting an RMA.
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-routerWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).Has a factory reset and setup from scratch been performed since last FW update?
Marky-P wrote:So overall you were unable to resolve your issue?
I am having EXACTLY the same issue as you.
I will get an exclamation mark with the WIFI signal. Extremely frustrating. I have tried every option under the sun. Will be starting an RMA.- Tried everything you suggested as per your suggestion in my other post. Terrible product the orbi
Would be nice if you gave feed back next time to the questions presented so we get more of a picture of what you have goign on there. Possible you just have a faulty unit. Not everyone has this problem. Contact NG support and ask about an RMA.
This is a duplicate message.
Good Luck.
Marky-P wrote:
Tried everything you suggested as per your suggestion in my other post. Terrible product the orbi- Same issue here, all of the family phones get disconnected with the exclamation mark, I enabled guest network at 2.4 ghz same thing on that one, everything else in the house connects with no issues, I'm out of the return time frame, so I might sell it on ebay and get me something else, I bought this thinking I would have a reliable system, now we have to use most of our data on the phone lines, it sucks
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-routerWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
https://kb.netgear.com/19668/Link-Rate-and-Transfer-SpeedTry enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
Has a factory reset and setup from scratch been performed since last FW update?You can try Voxels FW for Orbi:
https://community.netgear.com/t5/Orbi/Voxels-FW-available-for-50-series-Orbi-only-available/m-p/1883615#
You can revert back to stock FW if it doesn't work out for you.
Monterodavid wrote:
Same issue here, all of the family phones get disconnected with the exclamation mark, I enabled guest network at 2.4 ghz same thing on that one, everything else in the house connects with no issues, I'm out of the return time frame, so I might sell it on ebay and get me something else, I bought this thinking I would have a reliable system, now we have to use most of our data on the phone lines, it sucks