Orbi Router

[shanelester]

I have a new Arris modem, and i've tried for hours to connect to Orbi to send out my wireless signal.    Arris rep told me to call ORBI for some mac spoofing (which I have no idea what that is).   

Does any have a suggestion on what to do so the connection between my router and my modem sends out our wireless signal?

Thanks for any suggestions.   I've reset to default many times.    My Orbi app on my phone shows connected by NO INTERNET.

Thank you

[CrimpOn]

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@shanelester wrote:

I have a new Arris modem, and i've tried for hours to connect to Orbi to send out my wireless signal.    Arris rep told me to call ORBI for some mac spoofing (which I have no idea what that is).   

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It would help to know the model number of the Arris modem and the Internet Service Provider.

"Mac Spoofing" means telling the Orbi to pretend to have a different ethernet adapter Media Access Control (MAC) address.  This is only necessary when the ISP has set their modem to connect with only one specific ethernet adapter and it is easier for the subscriber to make the new router pretend to be the old one than to contact the ISP.  I doubt very much that this is the case here.

The Orbi will generate a WiFi signal even when it is not connected to the internet.  The Orbi app says "connected". Is it safe to assume that you want to configure the Orbi using the smartphone app, rather than a web browser connected to the Orbi web interface?

The issue seems to be the internet connection.

[FURRYe38]

If your modem already has a built in router, This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop 

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@shanelester wrote:

I have a new Arris modem, and i've tried for hours to connect to Orbi to send out my wireless signal.    Arris rep told me to call ORBI for some mac spoofing (which I have no idea what that is).   

Does any have a suggestion on what to do so the connection between my router and my modem sends out our wireless signal?

Thanks for any suggestions.   I've reset to default many times.    My Orbi app on my phone shows connected by NO INTERNET.

Thank you

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