Orbi: STAY AWAY!!

[jamckeon88]

I got this router with one satellite yesterday. This morning when I go to log into my ATT account to pay my bill... I’m redirected to this ( see attached picture)
Come to find out this happens anytime I go to a website that asks for login information. My old router does not do this and it doesn’t happen when I use cellular data. WTF is this? Did this thing come infected with malware, pretty much straight out of the box? Was it included in the firmware update? What a joke. I knew I was in trouble when I had to download an app just to use this thing.

[FURRYe38 · Accepted solution]

This is not a Orbi nor a security or hacking malware issue!!!

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

There a built in router here? If so, This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

[CrimpOn]

1. There is no need to download an app to install and use an Orbi.  That option is included (a) because everybody else offers it, and (b) customers seem to want it.  I always use the web interface to set up WiFi routers, including the Obri.
2. During the install, did you activate Bitdefender Armor (in the app, it is called "Security")?
   That creates "additional protection", a feature that I declined.
3. What URLs do you enter to connect to these sites?
   If the login page is "http" rather than "https", then yes you are sending account information "in the clear."

[FURRYe38]

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

[jamckeon88]

Did you look at the picture I attached? That’s what came up when I went to att.com and any other website that asks for login information.

[jamckeon88]

I don’t think http or https would matter, because I’m being redirected to some sketchy website. With my Orbi gone, this no longer happens.

[FURRYe38 · Accepted solution]

This is not a Orbi nor a security or hacking malware issue!!!

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

There a built in router here? If so, This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

[Mstrbig]

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@jamckeon88 wrote:
I got this router with one satellite yesterday. This morning when I go to log into my ATT account to pay my bill... I’m redirected to this ( see attached picture)
Come to find out this happens anytime I go to a website that asks for login information. My old router does not do this and it doesn’t happen when I use cellular data. WTF is this? Did this thing come infected with malware, pretty much straight out of the box? Was it included in the firmware update? What a joke. I knew I was in trouble when I had to download an app just to use this thing.

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Did you purchase the new? If not I suggest factory resetting it before you do anything. 

If new, do not setup Armor or Circle, as that may be your issue.

I can vouch that the Orbi line is one of the best available. So your issue is propably related to settings.

[FURRYe38]

So what seeme to resolve this for you? 

@jamckeon88