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Orbi Satelitte RBS50 Pulsing White

bradstraarup
Aspirant

Orbi Satelitte RBS50 Pulsing White

Hi there, I'm having trouble setting up my Orbi RBS50 Satellite. The satellite continually flashes white (not pulsing white). 

  • I've tried pressing the reset button. The satellite doesn't respond and continues flashing white.
  • I've tried holding the reset button for 30 seconds. Then turning off the router while holding the reset button (30 seconds). And then turning on the router while still holding the reset button (30 seconds). 
  • I've tried plugging the satellite via ethernet into the router. The router doesn't pick it up.
  • I've tried plugging the satellite into my Mac via ethernet and manually assigning an IP address. But that doesn't seem connect.
  • Additionally, trying to sync the satellite by pressing the buttons on the back doesn't work. It continues to flash white and not respond.

 

Message 1 of 4
CrimpOn
Guru

Re: Orbi Satelitte RBS50 Pulsing White

Is this satellite under one year old?  If so, you can ask for a warranty replacement.

Even better, if it is less than 90 days old, you can call Netgear.

 

My "absolute last effort before I give up" is to try to force firmware on it using the Trivial File Transfer Protocol (TFTP):

https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client 

https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP

 

I have not seen directions for using a Mac, sorry.

Message 2 of 4
bradstraarup
Aspirant

Re: Orbi Satelitte RBS50 Pulsing White

Thank you! I bought it second hand, so it's hard to return.

I followed your steps (I downloaded Parellel's for Mac to be able to run windows on my machine. Then, I followed the steps you sent).

Here's what I'm finding:

  • When I turn my satellite on, it does not start with an orange light and starts flashing. 
  • It goes solid green, and then after about 15 seconds, starts blinking red. 
Message 3 of 4
CrimpOn
Guru

Re: Orbi Satelitte RBS50 Pulsing White


@bradstraarup wrote:
  • When I turn my satellite on, it does not start with an orange light and starts flashing. 
  • It goes solid green, and then after about 15 seconds, starts blinking red. 

Alas, I fear it may be "toast".  Here's how Netgear describes the colors of the Orbi power LED and the "Ring Light" (at the top):

https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean 

Notice the euphemism "May need attention" for the power LED blinking red.

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