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Orbi WiFi 7 RBE973
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Orbi Satellite

borgaborga
Follower

Orbi Satellite

I’ve returned a faulty Orbi satellite and its been received at the faculty as per my parcel tracking although the site hasn’t been updated. It’s been about a week. I get the below status. Customer support says that my replacement has been “exported” to me but this has always stated this. Even before I shipped my faulty product back. Am I to believe that my replacement has been shipped?

Status:
Exported
Shipped:
False
Product Return Information
Returned:
No
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 3
CrimpOn
Guru

Re: Orbi Satellite

Oh, dear.  This is not a Netgear support site.  Community forums are where Netgear customers discuss products among themselves.

You need to contact Netgear support about this status.

Sorry.

Message 2 of 3
Blanca_O
NETGEAR Moderator

Re: Orbi Satellite

Hi @borgaborga

 

Please PM me the support case number or RMA number. 

 

Regards, 
Blanca 
Community Team

Message 3 of 3
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