Hi all,
I have the Orbi Router RBR50 with a single satellite that's connected to the router via a CAT6 cable. The product worked great for 12.5 months, then the satellite stopped working. The green LED on the back of the satellite is still glowing green to show it is receiving power, but no internet. Some of the things I've tried:
- Doing a power down (unplug plus power switch off) of the satellite alone, the router alone, and then both the satellite and the router at the same time. This didn't help.
- Checked the Orbi app I used to set up the device. The router is showing that it's working great, but I can't do anything in the app for the satellite as the satellite is showing offline.
- A reset of the satellite by pressing the reset button on the back (you know, the one you need a paper clip to press). I held it for 5 seconds and nothing happened. I then tried a handful of different times holding the reset button down (10 seconds, 30 seconds, 1 minute, and 2 minutes). I believe the power light it's supposed to change from green to orange (or flash green?). Nothing happened with the light and still no internet.
- I called the Netgear tech helpline. I got an operator who sounded like she didn't know anything about the device (she didn't seem to know what the ring light at the top of the orbi was...), and then she said that she had to charge me $229 for tech support to help troubleshoot (uh... a new satellite is $150...). Hard pass.
Thanks for any help everyone!
