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Forum Discussion
Orbi Voice losing Amazon account info
I recently purchased a RBS40V (combined Orbi Satellite and Amazon Alexa functionality). Both features are working - except that about once a day/once every other day, the Alexa stops responding to commands. When this happens, I then have to log out of my Amazon account and log in again from the Orbi app (iPhone) in order to get it working again. It’s as if the Orbi Voice loses the connection to Amazon or just forgets the account info. This issue NEVER happened with the Amazon Echo that we’re replacing. Does anyone know why this keeps happening - or, more importantly, how to fix it? Thanks in advance!
8 Replies
Hi thfeldman67
Welcome to NETGEAR Community!
How did you setup the Orbi Voice Satellite? Is it in Orbi mode? Extender mode?
What is the firmware version?
Please describe Satellite's ring LED status when issue re-occur.
Regards,
Blanca
Community TeamHi Blanca,
Thanks for your reply. The satellite is in Orbi mode. The firmware version is v2.6.2.4
When this issue happens, the satellite's ring LED (the one that appears on the perimeter of the top of the Orbi Voice) in response to when I say "Alexa" is red (blinking). FYI, the audible response from the Orbi Voice when this happens is "Sorry. I'm having trouble understanding now. For help, go to the NETGEAR Orbi app."
Hi thfeldman67
If the issue re-occur, kindly check if Orbi app shows device is online.
Does rebooting the unit temporarily fix the issue?
Regards,
Blanca
Community Team
