What Firmware is currently loaded? What is the Mfr and model# of the ISP modem the NG router is connected too? Built in router here? If so,
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Others have there Orbis working with modem router combo units...
@River1 wrote:
I have the arris as well. I can get WiFi but my pages read Not secured. I also get a 404 message on many sites. I have not been able to get into the setup of the admin page. Support says they can fix problem for $149.49. What a laugh
