I have an orbi RBR50 and just recently purchased the Hue starter pack. I have the hue wired into the orbi which is the same as my computer and all is connected to ATT wireless router. I can get the hue to connect to my account. It was setup in the app as well as IOS Home fine. Is there a setting on the orbi that is preventing this from happening? I ran through a list of steps that Hue provided and there was no fix on their end. Without it being connected to the account means I can't use hue in Alexa which was the purpose of buying it. Any help would be great.
I have Hue lights with Orbi and everything works fine. I'm not sure what is causing your issue, but if you are connecting Orbi to another router, then make sure you set Orbi to Access Point mode.
